TA Analyst

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Come join us in delivering better outcomes for our clients around the world

Business change is a part of the Global Shareholder Services team in FTAMC taking care of Internal Communications, Training and Policies and Procedures for the GSS vertical. We also support Asia and EMEA for training and adhoc requirements.

Brief on Role:

This is a senior professional role in a dynamic growing team. Which will be responsible for creating various communications, training content, user manuals, reports and content to be posted on internal sites. This role requires excellent written and verbal communication skills along with proficiency in MS Word, MS Excel, MS PowerPoint, online designing tools and content creation tools (Adobe Captivate, Articulate Storyline, Canva, etc), learning management systems (Workday Learning). Relationship building skills are also a key requirement as we work with various functions within GSS and across AMC. In addition, we are looking for an innovator who can help continuously transform and improve our processes bringing in accuracy and efficiency to our processes. 

• Delivers Training to new hires and existing employees on: Customer service, Products, New Policies and procedures, awareness training, Operational Processes, Business line training (experts in), Any other areas as may be identified by the training need analysis and to support roll-out of new projects and initiatives

• To create centralised communications for GSS & Non GSS - via centralised comms, reports and updates for GSS functions.

• To create step by user manuals for tools and processes

• To create / update / maintain the policies and procedures for all India GSS processes.

• Collaborate with internal stakeholders to gather and understand metrices to design and release newsletters and magazines.

• Prepare various learning related articles and posts to enhance / bridge employee skills and sustain a learning environment.

• Create training content as required for process, procedures, adhoc requirements.

• Contribute to the continuous improvement of the communication / training / policy and procedure related framework.

• A graduate (any field) with a solid experience in content creation and designing communications.

• Excellent written and verbal communication skills.

• Experience in working as a process & soft skills trainer for a minimum of 3years.

• Well versed with Word, Excel, PowerPoint skills is a pre-requisite to handle the large amount of content and communication and reports which the role demands.

• Experience of using online tools (Adobe Captivate, Articulate Storyline, Canva, etc), to create and represent content and data and publish visible appealing communications.

• Strong interpersonal skills with the ability to communicate effectively at all levels and to engage with senior FT staff within business units.

• Good relationship skills working with internal and external stakeholders is a must.

• Ability to understand processes and analyze the requirement for creating user manuals, training content and business communications.

• Organizational, planning, interpersonal, supervisory, analytical, problem-solving, decision-making, and team building skills, flexible and agile approach.

• Flexible worker with ability to work under pressure and within tight timelines.

Work Shift Timings - 9:00 AM - 6:00 PM IST

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

 
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.  

Highlights of our benefits include:

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses

• An educational assistance program to financially help employees seeking continuing education

• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee's dependents (spouses, children and dependent parents)

• Life insurance for protection of employees' families

• Personal accident insurance for protection of employees and their families

• Personal loan assistance

• Employee Stock Investment Plan (ESIP)

• 12 weeks Paternity leave

• 2 offices in Chennai.

• Good Sheppard House Office located near Valluvar Kottam, Kodambakkam.

• Century Centre office located at the heart of the city.  

• Rewards and Recognition Program.

• Volunteer services and paid time off for volunteering.

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. 
 
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.