Assistant Manager
2 days ago
Job Description
- Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards.
- Conduct regular audits and evaluations of transactional processes.
Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors . Drive 'Reduction in Customer Comebacks.
- Data Analysis: - Analyze transaction data to identify trends, issues, and areas for improvement.
- Prepare detailed reports on quality performance and present findings to management.
- Process Improvement: - Collaborate with cross-functional teams to implement enhancements in transactional processes.
- Contribute to the development and refinement of quality assurance methodologies.
- Training Support: - Assist in the development and delivery of training programs for staff on quality standards and best practices.
- Provide guidance and support to team members on quality-related inquiries.
- Compliance Assurance: Ensure that all transactional quality processes comply with relevant regulations and organizational policies.
- Stay informed about industry best practices and regulatory changes.
QualificationsAny Graduate/PG/MBA.
- Minimum 2 Years of
Work Experience in Travel Quality Assurance within a TMC or Corporate travel company
- Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
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