Engine Field Service Technician

21 hours ago

Kolkata, West Bengal, India Cummins Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Description
Job Summary

A customer-focused individual contributor responsible for performing complex diagnostics, repairs, and maintenance on Cummins engine products and control systems. This role requires deep technical expertise in electrical and electronics systems, CPCB4+/BSIV engines, and ATS systems. The technician will frequently travel to customer sites, manage OEM relationships, and ensure high-quality service delivery with minimal supervision.

Key Responsibilities Customer & OEM Management
  • Establish and maintain strong relationships with customers and OEMs.
  • Ensure prompt and efficient attention to customer needs and concerns.
  • Identify additional service and sales opportunities during site visits.
  • Provide technical guidance and support to customers and dealership teams.
Technical Diagnostics & Repairs
  • Perform complex diagnostics, overhauls, and rebuilds on multiple engine products.
  • Apply specialized tools and follow documented procedures to complete repairs.
  • Troubleshoot electrical and electronic systems including Cummins controllers and ATS systems.
  • Escalate unresolved issues to product specialists or supervisors.
Preventive Maintenance & Compliance
  • Conduct preventive maintenance as per documented schedules and standards.
  • Ensure compliance with CPCB4+ and BSIV engine requirements.
  • Maintain service vehicle and tools for cleanliness and proper operation.
Documentation & Reporting
  • Complete service worksheets, timesheets, warranty claims, and quality documents.
  • Document troubleshooting steps and service actions in business systems.
  • Ensure accurate records for historical tracking and payment processing.
Training & Knowledge Sharing
  • Coach and develop junior technicians and apprentices.
  • Share technical knowledge and review repair plans and parts lists.
  • Complete training aligned with business and skill development needs.
Health, Safety & Environment
  • Adhere to all HSE policies, procedures, and legislation.
  • Report any incidents or hazards to site management and supervisors.
  • Promote a proactive safety culture and participate in safety improvement actions.
Responsibilities
Qualifications
  • Vocational diploma from a relevant technical institution.
  • Apprentice Trained Engine Technician (Preferred).
  • Valid local driving permit.
  • May require licensing for compliance with export controls or sanctions regulations.
Core Competencies
  • Communicates Effectively: Tailors communication to different audiences.
  • Customer Focus: Builds strong relationships and delivers customer-centric solutions.
  • Develops Talent: Supports career and skill development of others.
  • Manages Complexity: Solves high-volume and contradictory issues effectively.
  • Manages Conflict: Resolves disputes with minimal disruption.
  • Self-Development: Pursues growth through formal and informal channels.
  • Health & Safety Fundamentals: Promotes a proactive safety culture.
  • Diagnostics Application: Translates complaints into troubleshooting plans.
  • Electronic Service Tool Application: Uses diagnostic tools to resolve issues.
  • Engine Systems Interactions: Diagnoses and repairs complex system interactions.
  • Product Repair & Maintenance: Ensures quality repairs within standard time.
  • Service Documentation: Maintains accurate service records.
  • Technical Escalation: Elevates unresolved issues with complete documentation.
  • Values Differences: Appreciates diverse perspectives and cultures.
Qualifications
Skills and ExperienceRequired:
  • Significant field service experience with engine products.
  • Expert-level knowledge of electrical and electronics systems.
  • In-depth understanding of Cummins controllers and ATS systems.
  • Familiarity with CPCB4+ and BSIV engine models and control systems.
  • Strong customer and OEM management capabilities.
  • Willingness to travel frequently to customer sites across various locations.
Preferred:
  • Experience providing technical advice and coaching to junior technicians.
  • Exposure to service documentation systems and escalation protocols.

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