Product Operations Manager
3 days ago
About RISA Labs
At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanity's hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. We're not just selling software; we are delivering a new kind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.
Founders
RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.
Funding
RISA Labs is backed by $3.5 million in seed funding, led by Flipkart co-founder Binny Bansal, with support from Oncology Ventures, General Catalyst, z21 Ventures, Odd Bird VC, and angel investor Ashish Gupta.
Roles & Responsibilities
- Own Product Operational Excellence: Orchestrate the end-to-end lifecycle, bridging fulfillment, product, and client teams to ensure seamless delivery
- Drive Account Success: Serve as the primary account owner, managing the entire client relationship from onboarding to growth
- Execute Implementation & Training: Lead the full onboarding process, including technical setup, fulfillment coordination, and user training sessions
- Systematize Feedback Loops: Translate client feedback and fulfillment bottlenecks into structured data to directly influence the Product roadmap
- Build Scalable Processes: Create and maintain the SOPs, playbooks, and documentation required to scale Fulfillment and Client Success operations
- Monitor & Drive Adoption: Track usage metrics daily to identify adoption gaps, surface blockers, and proactively intervene
- Manage Escalations: Lead cross-functional resolution for technical or operational roadblocks, minimizing downtime, and client friction
Qualifications
- 1-2+ Years Experience: Background in Product Operations, Customer Success, or Technical Account Management within B2B SaaS
- High Agency & Ownership: Demonstrated ability to execute ambiguous tasks and drive real business outcomes with a bias for action
- Cross-Functional Collaboration: Proven experience working directly across Product, Fulfillment, and Client-facing teams with a customer first mindset
- Communication Excellence: Exceptional verbal and written skills, with the ability to simplify complex technical concepts for client stakeholders
- Systems Thinking: Track record of building repeatable frameworks, playbooks, or processes to solve recurring problems permanently
- Data-Driven Problem Solving: Instinct to back up proposed solutions and operational changes with quantitative evidence and metric tracking
- Growth Mindset: Strong desire to evolve from operational execution into a leadership role within Product Operations
Bonus Points
- Startup Experience: Built processes from scratch (0 to 1)
- Outcomes: Specific examples of driving organisation core NSM - revenue, retention
- Industry: Demonstrated interest or experience in HealthTech
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