Urgent Hiring For Application Support Specialist

2 weeks ago

Bengaluru, Karnataka, India Ascendion Engineering Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Role : Application Support Specialist
  • Location: Bangalore (Hybrid working is mandatory)
  • Relevant Experience: 4 to 6 years
  • Employment Type: Full-Time
  • Interview process : L1 and L2 round

About the Role:-

  • We are seeking a dynamic and customer-focused Application Support Specialist to join our IT Operations team. This role requires a balance of strong communication skills and solid technical support expertise. You will be the first point of contact for users, handling calls, emails, and tickets, ensuring timely resolution of incidents and service requests.

Key Responsibilities:-

  • Provide first-line technical support via phone calls, email, and ticketing systems for business applications.
  • Troubleshoot and resolve application-related issues within defined SLAs.
  • Escalate complex incidents to higher-level support or development teams as required.
  • Document all issues, resolutions, and troubleshooting steps clearly in the ticketing system.
  • Proactively monitor applications and respond to alerts to minimize downtime.
  • Assist users with functional queries and guide them on system usage.
  • Collaborate with internal teams (infrastructure, DBA, development, etc.) for problem resolution.
  • Ensure excellent customer experience by always maintaining professional and empathetic communication.
  • Participate in shift rotations and on-call support if required.

Preferred candidate profile

  • Bachelors degree in Computer Science, Information Technology or related field (or equivalent experience).
  • 4+ years of experience in Application Support, IT helpdesk or Technical Support.
  • Strong communication skills with the ability to handle user calls effectively and provide clear instructions.
  • Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Remedy).
  • Good understanding of incident, problem, and change management processes (ITIL framework preferred).
  • Technical proficiency in SQL queries, basic scripting (Python/PowerShell), and troubleshooting application logs.
  • Familiarity with cloud-based applications (Azure/AWS) is an added advantage.
  • Ability to multitask, work under pressure and manage customer expectations.

Key Competencies:-

  • Excellent verbal and written communication
  • Strong problem-solving and analytical skills
  • Customer-first mindset
  • Team collaboration and ownership attitude

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