Software Engineering Analyst

Position Overview

Are you looking for an exceptional career opportunity in data analytics? Do you enjoy learning

new technology in a fast-paced environment? Are you ready to support a team that distributes

essential data/reporting to business partners and leaders? This opportunity focuses heavily on

data manipulation, trend analysis and reverse engineering issues within data mind set to publish

quality data and reporting to drive real time business decisions. This position requires combining

business acumen with technical and analytical skills to perform day to day tasks, while

committing to ensuring 'Customer Success' by supporting the values of the Product

Organization. Candidates will have the opportunity to use critical thinking skills to improve the

triaging and resolution of business issues and requests presented to the team.

This is a dedicated team that contributes to providing expert content/professional leadership on

complex Data Measurement & Reporting assignments/projects. Delivers analytical and

operational reporting, healthcare market trend, risk analysis, business performance

measurement and management dashboards of enterprise reporting through the use of

Ecosystems and self-service tools across the organization. Provides guidance on end-user

needs, informs reporting solution design, and fulfills data and measurement requests in support

of business priorities. Exercises considerable creativity, foresight, and judgment in conceiving,

planning, and delivering initiatives quickly to market. Focuses on providing thought leadership

within Data Measurement & Reporting but works on broader projects, which require

understanding of wider business needs and collaboration. Recognized internally as a subject

matter expert and point of contact for business partners (contracting, clinical, analytics/data

science).

Responsibilities

• Root cause analysis of application issues. This includes identifying, validating, and

documenting issues. Effective communication and prioritization of issues with business

team and includes testing out solutions and implementing into production.

• Support the Business Intelligence (BI) Solutions Development team for application

enhancements and new content.

• Engage in operational readiness activities to ensure that project "go-live" is stable and

successful

reporting capability and efficiencies to customers.
• Identify and take ownership of issues with the ability to engage appropriate partners in order

to drive to resolution.

• Enforce Service Level Agreements (SLA's) through effective partnering with upstream data

sources to ensure timely and accurate reporting for internal users and customer delivery.

• Work closely with engineering teams on monitoring and performance management tools

initiatives to improve system reliability and performance.

• Support 'big data', analyze large data sets to identify root cause of reporting issues,

rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes.

• Experience in identifying operational efficiencies for improving asset performance,

availability, and overall reliability for stakeholder consumption.

Qualifications

Required Skills:

.1-3 years of practical experience.

• Ability to work comfortably with all levels of management including senior level leaders

• Able to navigate in an ambiguous environment.

• Exposure to standard software development practices including agile, deployment pipelines,

continuous integrations and continuous delivery

• Understanding of software skills such as business analysis, development, maintenance and

software improvements

• Excellent oral and written communication skills

• Demonstrated attention to detail, ability to compile and analyze information, and provide

resolutions or recommendations for improving operational processes.

• Project management skills and demonstrated ability to work independently while managing

multiple projects and priorities.

• Ability to understand complicated concepts and break them down into easy to understand

and meaningful information.

Required Experience & Education:

• Bachelor's degree in business administration, health management or Computer Science and

Information Systems preferred with 5 - 8 years' work experience in health care/managed

care field with direct responsibility for data analysis and management, relational databases,

and reporting.

• Knowledgeable of Healthcare Data - Member, Provider, Clinical, Claim, and Eligibility Data.

Desired Experience:

• Experience in strategic planning, process automation and business applications

• Hands on experience with strong database querying skills utilizing Teradata, Snowflake, Databricks, Abinitio, Postgres.

• Experience with Amazon Web Services (AWS)

• Experience with reporting tools such as Excel, Tableau, ServiceNow

• Experience in monitoring tools (Splunk, Dynatrace) a plus

• Experience with Python a plus

• Site Reliability Engineering (SRE) experiences a plus

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.