Dynamics 365 Customer Service
1 day ago
Profile Dynamics 365 Customer Service and Field Service IT Consultant Advanced
Your responsibilities
- Analysis of the business needs for the various G+D business units and advising them on the definition and implementation of the CRM requirements
- Detailing, reviewing business requirements and creating epics, features and user stories accordingly
- Advising business users on best practices for CRM, development or integration processes
- Quality assurance of the technical and functional design
- Analysis of individual customer requirements and designing solutions for MS Dynamics 365 Customer Service and Field Service
- Contribution to the international rollouts of the Dynamics CRM solution to the subsidiaries
- Taking ownership of the realization of new features or IT demands in collaboration with the development team
- Global second level support for Dynamics CRM users
- Ensuring the ongoing operation in the area Dynamics CRM
Profile
- Degree in computer science, economics or comparable
- 5+ years of professional experience with MS Dynamics 365 CRM
- Several years of experience in consulting and implementation of solutions based on MS Dynamics 365 Customer Service and Field Service
- Very good knowledge of creating functional and technical concepts
- Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics 365 CRM
- Very good understanding of and ability to configure security groups, roles and teams
- Strong knowledge of building and configuring CRM forms, views, dashboards and flows
- Very good Power Platform knowledge Model driven apps, power automate, Power pages, Power BI
- Project experience in service processes and their digitization
- Basic technical knowledge in the Dynamics customizations, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation would be a plus
- Knowledge and experience with integrating Dynamics with SAP ERP would be a plus
- Comfortable with using DevOps as backlog and sprint management tool
- Knowledge about configuration of DevOps CI/CD pipelines would be a plus
- Very good analytical and communication skills
- Very good written and spoken English skills
- Team spirit and an efficient and solution-oriented way of working
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