Senior Manager

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Sr. Manager- HRO

We're looking for someone with a good work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Responsibilities
In this role, you will be responsible for Employee Data Management and Recruitment Administration, supporting the client in one or more of the following areas

•    Recruitment Administration
o    Validating the data included in job requisitions and job descriptions as agreed in SOP
o    Posting the job requisition to defined job sites as agreed in SOP (e.g. LinkedIn + country specific other job portals)
o    Provide support to schedule interview and manage logistics
o    Create offer letter as per standardized templates
o    Request paperwork from candidates as per onboarding requirement

•    Employee Data Management
o    Create New-hire record in the system 
o    Update employee personal data changes which are not processed through Self Service (e.g. address/contact change, status change, ID change etc.)
o    Update employee job data, organization data changes (cost centre, department, supervisor change, title/job level changes etc.)
o    Process separation and transfers in the system
o    Process employee data changes impacting pay data on payroll systems (e.g. address change, job title/job level changes, cost centre, compensation changes)
o    Share information with required third party vendors (such as benefits vendors)
o    Respond to employee queries and escalate to other teams as required (e.g. benefits provider for any benefits query, grievances case to be escalated to retained teams)
o    Create standard and Adhoc reports such as Employee HC, employee turnover etc.

•    Other responsibilities
o    Responsible for Publishing process KPI's, Metrics and Management Report
o    Assist team members in queries and process clarification
o    Connect with Customer to bridge process gaps
o    Identify areas of improvement and contribute towards adding value to customers
o    Strong Quantitative and problem solving ability\: Ability to conceptualize HRO related technical problems and develop an Analytical road map for them. 
o    Ability to challenge status quo & out of the box thinking
o    People Leadership\: Ability to coach & mentor people. Ability to effectively influence & motivate others. 
o    Creates a team environment of accountability and commitment.
o    Ability to work in diverse teams and with multiple stakeholder

Qualifications we seek in you
Minimum qualifications

•    Any Graduate (PG an added advantage)

•    MBA (HR)- Added Advantage
Preferred qualifications
    Exposure to Transition of a new HRO process is important
    Delivers oral and written communications that have clarity and impact.
    Should have E2E HRO knowledge     
    HR skillset and experience – Advanced Knowledge of Oracle HCM
    Should have managed a team of 40-50 people in HRO
    Responsible for meeting the process SLA's, knowledge management
    Working experience in SOX controls; Responsible for both internal and external audits
Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.