Senior Executive

17 hours ago

Kolkata, West Bengal, India Orient Jewellers Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Description Senior Executive (IT ERP Troubleshooter)

Company: Orient Group (Orient Gems & Ornaments Pvt. Ltd.)

Location: Corporate Office Kolkata

About the Company

Established in 1963, Orient Group (Orient Gems & Ornaments Pvt. Ltd.) has been a pioneer in the jewellery and gemstone industry, blending heritage craftsmanship with modern innovation. To support its dynamic growth and operational excellence, the Group is strengthening its IT backbone with cutting-edge ERP and CRM systems.

Position Overview

We are seeking a highly skilled Senior Executive IT (ERP Troubleshooter), whereas the candidate will be proficient in using a range of software applications, particularly Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and systems. The candidate will play a key role in ensuring smooth business operations by maintaining system stability, troubleshooting issues, and supporting end-users across functions.

Key Responsibilities

  • Act as the first line of support for ERP (Dynamics 365) troubleshooting and resolution.
  • Diagnose and resolve functional/technical issues related to ERP modules (Finance, Supply Chain, Sales, Inventory, etc.).
  • Proficiency in using range of Software Applications like Customer Relationship Management (CRM) etc.
  • Collaborate with internal stakeholders to identify, analyse, and resolve Software applications-related concerns.
  • Document issues, solutions, and user guidelines for future reference.
  • Coordinate with ERP vendors/partners for escalated issues, upgrades, and patches.
  • Train and support end-users to maximize adoption, efficiency, and effective use of ERP and related software applications.
  • Ensure compliance with IT security standards and data integrity within ERP/CRM platforms.

Required Skills & Competencies

  • Strong knowledge of Microsoft Dynamics 365 ERP modules and architecture.
  • Experience in ERP troubleshooting, issue analysis, and resolution.
  • Exposure to CRM systems (preferably Microsoft Dynamics CRM or similar platforms).
  • Ability to understand business processes and map them into ERP functionalities.
  • Good knowledge of SQL queries for backend troubleshooting and reporting.
  • Strong problem-solving and analytical skills with attention to detail.
  • Effective communication skills for interacting with business users and IT vendors.
  • Ability to handle pressure and resolve critical issues quickly.

Education Qualification

  • B.Tech/MCA/BCA or equivalent qualification or Any Graduate

    (Preferred candidates with ERP/CRM certifications)

Experience

  • Minimum 4+ years of relevant experience in ERP troubleshooting (preferably Dynamics 365) with exposure to CRM systems.

Work Location

  • Kolkata Corporate Office

    (9 Elgin Lane, 3rd Floor, Lala Lajpath Rai Sarani, Sreepally, Bhowanipore, Kolkata, West Bengal –

Compensation & Benefits

  • Competitive salary package as per industry standards.
  • Opportunity to work on ERP/CRM transformation projects in a reputed legacy brand.
  • Professional development and exposure to modern IT solutions.

Interested person drop your resume on or call/whats app

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