Developer
2 weeks ago
Project Overview :
Join our AI Bot development team focused on building a scenario-based training platform for contact center agents. The system delivers mock call simulations, AI-driven feedback, and supervisor dashboards. Youll work with for backend orchestration and for frontend redaction and annotation.
Key Responsibilities :
- Develop backend services using , including API orchestration and integration with AI/ML services.
- Implement frontend redaction features using , integrated into dashboards.
- Collaborate with AI/ML engineers to embed intelligent feedback and behavioral analysis.
- Build secure, multi-tenant systems with role-based access control (RLS).
- Optimize performance for real-time audio analysis and transcript synchronization.
- Participate in agile grooming sessions and contribute to architectural decisions.
Required Skills :
- Experience with or similar annotation/redaction libraries.
- Strong understanding of RESTful APIs, , and Material-UI.
- Familiarity with Azure services, SQL, and authentication protocols (SSO, JWT).
- Experience with secure session management and data protection standards.
Preferred Qualifications :
- Exposure to AI/ML workflows and Python-based services.
- Experience with Livekit or similar real-time communication platforms.
- Familiarity with Power BI and accessibility standards (WCGA).
Soft Skills :
- Problem-solving mindset and adaptability.
- Ability to work independently and meet tight deadlines.
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