Cloud Engineer III

Requisition Number: 102280

Cloud Engineer III - Workspace I

Location: Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum. This is a hybrid opportunity.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• 20 on Fortune's World's Best Workplaces list
  
• 14 on Forbes World's Best Employers in IT – 2023
  
• 23 on Forbes Best Employers for Women in IT- 2023
  
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

We're looking for a skilled consultant with deep expertise in Workspace ONE and enterprise application packaging. In this role, you'll lead the packaging, deployment, and troubleshooting of applications across Windows, macOS, and mobile platforms. You'll work with tools like AdminStudio, InstallShield, PowerShell, and WS1 packaging utilities to ensure seamless software delivery and endpoint performance.

Key Responsibilities

• Configure, install, and troubleshoot Workspace ONE UEM products across diverse environments.
• Lead L3 support for Workspace ONE platform issues, ensuring timely resolution and root cause analysis.
• Set up and deploy new Workspace ONE instances, including integration with identity platforms and enterprise systems.
• Provide proactive guidance to clients on new features, updates, and best practices in mobile and endpoint management.
• Support existing Workspace ONE customers with upgrades, performance tuning, and general inquiries.
• Collaborate with cross-functional teams (security, networking, infrastructure) to ensure compliance and optimal performance.
• Research, evaluate, and recommend hardware/software upgrades to enhance customer environments.
• Stay current with industry trends, participate in webinars, and leverage online resources for continuous learning.
• Lead the end-to-end application packaging lifecycle for Windows, macOS, and mobile platforms using Workspace ONE.
• Create, test, and deploy application packages using tools such as:
• AdminStudio
• InstallShield
• PowerShell scripting
• Workspace ONE packaging utilities
• Ensure packages meet enterprise standards for silent installation, rollback, and version control.
• Collaborate with application owners to gather requirements and validate packaging outcomes.
• Troubleshoot packaging-related issues across diverse environments and escalate to vendors when necessary.
• Maintain a centralized repository of packaged applications with versioning and documentation.
• Automate packaging workflows and deployment processes using scripting and WS1 APIs.
• Perform compatibility testing across OS versions and device types (Windows 10/11, macOS, iOS, Android).
• Ensure compliance with security policies, digital signing, and certificate management for packaged apps.

What we're looking for

• 5+ years of hands-on experience in enterprise application packaging and deployment.
• Proficiency with industry-standard packaging tools:
• AdminStudio for MSI creation and repackaging.
• InstallShield for complex installer builds.
• PowerShell for automation and custom scripting.
• Workspace ONE UEM packaging utilities for mobile and desktop app deployment.
• Strong understanding of application installation behaviors, registry modifications, and system dependencies.
• Experience with silent installs, custom transforms (MST), and post-install configuration scripts.
• Familiarity with digital certificate signing, code integrity policies, and AppLocker.
• Solid grasp of Workspace ONE architecture and its integration with identity platforms (Azure AD, Okta).
• Ability to troubleshoot packaging failures across endpoints and resolve conflicts with existing software.
• Knowledge of Windows Server infrastructure, including DHCP, DNS, VPN, and load balancing.
• VMware Certified Professional (VCP-DTM or VCP-DW) preferred.
• Ability to communicate technical concepts clearly.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location, even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambitious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you

Today's talent leads to tomorrow's success. Learn more about Insight:

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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