Technical Analyst
2 days ago
Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
It's an exciting opportunity for a technical role in Computacenter's dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You'll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you'll get to know the work lifestyle and culture of Computacenter in no time.
We are seeking a dedicated and detail-oriented Technical Analyst – Shift Operations to join our IT Operations team. The role involves managing critical shift-based operations, adhering to ITIL processes, monitoring infrastructure systems, and performing first-level support tasks with a foundational understanding of networking and security concepts.
What you'll do
Shift Operations:
Monitor infrastructure systems and services during assigned shifts.
Respond to alerts, incidents, and outages in a timely and effective manner.
Ensure proper handover during shift transitions with detailed documentation.
ITIL Process Execution:
Adhere to ITIL best practices, specifically in Incident, Problem, Change, and Service Request management.
Log, categorize, and escalate incidents or service requests as per defined SLAs.
Participate in root cause analysis and post-incident reviews.
Technical Tasks:
Perform initial triage and troubleshooting of network and firewall issues
Support basic security monitoring and incident response processes.
Escalate unresolved technical issues to L2/L3 support teams.
Documentation and Reporting:
Maintain accurate operational logs, incident reports, and knowledge base entries.
Generate shift summary reports and communicate key issues effectively.
What you'll need
3–5 years of experience in IT operations, technical support, or NOC/SOC environment.
Familiarity with ITIL framework; ITIL Foundation certification is a plus.
Basic understanding of:
Networking (TCP/IP, DNS, DHCP, firewalls, VPN)
Security concepts (SIEM tools, Firewalls)
Experience with monitoring tools (e.g., Spectrum, SolarWinds, Zabbix, or similar).
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Willingness to work in 24/7 rotational shifts, including nights and weekends.
Preferred Qualifications:
Certifications: ITIL Foundation
Experience with ticketing systems like ServiceNow, Remedy, or Jira Service Management.
Work Environment:
Rotational shift-based work environment, including weekends and holidays.
Fast-paced, highly available IT infrastructure setting.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.
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