Technical Analyst
4 days ago
Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
It's an exciting opportunity for a technical role in Computacenter's dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You'll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you'll get to know the work lifestyle and culture of Computacenter in no time.
We are seeking a dedicated and detail-oriented Technical Analyst – Shift Operations to join our IT Operations team. The role involves managing critical shift-based operations, adhering to ITIL processes, monitoring infrastructure systems, and performing first-level support tasks with a foundational understanding of networking and security concepts.
What you'll do
Shift Operations:
Monitor infrastructure systems and services during assigned shifts.
Respond to alerts, incidents, and outages in a timely and effective manner.
Ensure proper handover during shift transitions with detailed documentation.
ITIL Process Execution:
Adhere to ITIL best practices, specifically in Incident, Problem, Change, and Service Request management.
Log, categorize, and escalate incidents or service requests as per defined SLAs.
Participate in root cause analysis and post-incident reviews.
Technical Tasks:
Perform initial triage and troubleshooting of network and firewall issues
Support basic security monitoring and incident response processes.
Escalate unresolved technical issues to L2/L3 support teams.
Documentation and Reporting:
Maintain accurate operational logs, incident reports, and knowledge base entries.
Generate shift summary reports and communicate key issues effectively.
What you'll need
3–5 years of experience in IT operations, technical support, or NOC/SOC environment.
Familiarity with ITIL framework; ITIL Foundation certification is a plus.
Basic understanding of:
Networking (TCP/IP, DNS, DHCP, firewalls, VPN)
Security concepts (SIEM tools, Firewalls)
Experience with monitoring tools (e.g., Spectrum, SolarWinds, Zabbix, or similar).
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Willingness to work in 24/7 rotational shifts, including nights and weekends.
Preferred Qualifications:
Certifications: ITIL Foundation
Experience with ticketing systems like ServiceNow, Remedy, or Jira Service Management.
Work Environment:
Rotational shift-based work environment, including weekends and holidays.
Fast-paced, highly available IT infrastructure setting.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.
-
IAM Technical Analyst
1 week ago
Bengaluru, Karnataka, India RemoteStar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Identity & Access Management Technical Analyst Location: Bangalore Mode: Hybrid (Minimum 2 days a week from the office) At RemoteStar, we're hiring for one of clients - a leading global IT services and consulting company that works with Fortune 500 clients across industries like finance, retail, and telecom. They have over 300,000 employees...
-
Senior Technical Analyst
5 days ago
Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Senior Technical AnalystWe are seeking a highly skilled and experienced Senior Technical Analyst to join our team. This is an exciting opportunity for someone who is passionate about technical problem-solving, has excellent analytical skills, and can work effectively in a fast-paced environment.">">
-
Technical Support Analyst
4 weeks ago
Bengaluru, Karnataka, India Aeries Technology Full timeJob DescriptionJob descriptionA Senior Technical Support Analyst should have a solid understanding of best practices and can execute on tasks without supervision from others. Individuals will create advance level insight and recommendations in their area of expertise. Senior Technical Support Analyst are subject matter experts in their domain. Individuals in...
-
Senior Technical Analyst
5 days ago
Bengaluru, Karnataka, India QualityKiosk Technologies Pvt. Ltd. Full timeRole- Senior Analyst Location- Bangalore Mode- WFO Position specific requirements – Corporate Online Banking Job Title Analyst/Senior Analyst Job Purpose The role delivers information technology solutions to fulfill business and functional requirements. Responsible for the conversion of business requirements to technical specifications, delivery and...
-
Associate Technical Analyst
3 days ago
Bengaluru, Karnataka, India Computacenter AG & Co. oHG Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAssociate Technical AnalystPlease find Data Analyst JD.Collecting data from various sourcesStreamlining data collection methods to create automated and easy-to-use routinesDesigning databases and data systemsMaintaining databases and data systems by addressing errors and monitoring performanceAnalysing collected data and putting it into a format that others...
-
Lead Technical Analyst
4 weeks ago
Bengaluru, Karnataka, India Sapiens International Full timeSapiens is on the lookout for a Lead Technical Analyst to become a key player in our Bangalore team If you re a seasoned Technical Analyst pro and ready to take your career to new heights with an established globally successful company this role could be the perfect fit Location Bangalore Working Mode Our flexible work arrangement combines both...
-
Technical Business Analyst
19 hours ago
Bengaluru, Karnataka, India Sky Systems, Inc. (SkySys) Full timeRole: Technical Business Analyst - EDP Platform EngineeringPosition Type: Full-Time Contract (40hrs/week)Contract Duration: Long TermWork Schedule: 8 hours/day (Mon-Fri)Location: 100% RemoteThe Technical Business Analyst role supports critical operations across process improvement, data platform engineering and automation, cost management, and infrastructure...
-
Technical Business Analyst
4 weeks ago
Bengaluru, Karnataka, India Mayura Consultancy Services Full timeThis is a remote position Company Description Mayura Consultancy Services MCS is a product-focused technology consultancy that partners with businesses to turn bold ideas into scalable high-impact digital solutions We specialize in custom software development AI-powered applications and rapid MVP Minimum Viable Product development tailored to...
-
Technical Analyst
2 weeks ago
Bengaluru, Karnataka, India SAPIENS Full time ₹ 8,00,000 - ₹ 12,00,000 per yearSapiens is on the lookout for a Technical Analyst to become a key player in our Bangalore team. If you're a seasoned Technical Analyst pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.Location: BangaloreWorking Model: Our flexible work arrangement combines both remote and...
-
Technical Business Analyst
3 days ago
Bengaluru, Karnataka, India NTT DATA Full timeReq ID 313923NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Technical Business Analyst to join our team in Bangalore Karnxc4x81taka IN-KA India IN Job Duties As a data...
