Senior Forward Deployed Engineer

Avaamo is an advanced multimodal Agentic AI platform empowering global enterprises to automate and deliver outstanding self-service experiences. Our patented AI technology spans voice transcription,natural language understanding, generative AI, and call centerautomation. Avaamo supports self-service interactions across

Healthcare, HR, IT, and customer service for leading global companies.Facilitating over 2 billion interactions annually in 114 languages, Avaamo seamlessly integrates with 200+ common enterprise applications. Visit

to witness how Avaamo is shaping the future of Agentic-enabled enterprise. Join us at the forefront of innovation

Job Title: Senior Forward Deployed Engineer (FDE)

Location:Bengaluru–Koramangala (Frequent travel to customer sites in the US and Europe (upto 40 -50%)

Role Overview:

As a **Senior Forward Deployed Engineer (FDE)**, you will be the **technical face of the company**,

responsible for deeply understanding client use cases, deploying AI agents tailored to enterprise

workflows, integrating with legacy systems, and delivering production-ready solutions at scale. This is a

hands-on, customer-facing engineering role that blends software development, solution architecture, and

technical consulting.

**Key Responsibilities:**

• Work directly with enterprise customers to understand business workflows and design

customized AI Agent solutions.

• Lead the **deployment, integration, and configuration** of the Agentic platform within enterprise

environments (cloud/on-prem/hybrid).

• Build and deliver production-grade interfaces between our platform and enterprise systems such

as CRMs, ERPs, HRIS, EHRs, and custom APIs.

• Serve as a **bridge between customers and product/engineering teams**, communicating

feedback, proposing features, and ensuring timely resolution of technical issues.

• Collaborate with ML and product teams to **operationalize LLM/SLM-based workflows** and

design safe, scalable agent behaviour patterns.

• Conduct onsite workshops, system audits, and go-lives at enterprise customer sites across US and

Europe.

• Document technical implementations, best practices, and reference architectures for reuse across

customers and verticals.

**Required Qualifications:**

• 7+ years of experience in **enterprise software engineering**, solution delivery, or forward-

deployed engineering.

• Strong programming skills in **Python, , or Java**.

• Experience with **REST APIs, OAuth, Webhooks**, and enterprise data integration.

• Hands-on experience with **cloud platforms** like AWS, Azure, or GCP.

• Understanding of **LLM technologies, GenAI workflows, RAG, vector search, and orchestration frameworks** is highly preferred.

• Ability to work with **enterprise IT/security teams** to handle auth, logging, data residency, and

deployment requirements.

• Strong communication and interpersonal skills for client engagement and executive presentations.

• Willingness to travel internationally (US/Europe) on short notice.

**Preferred Qualifications:**

• Prior experience working in a startup or customer-facing technical consulting role.

• Exposure to **enterprise domains** such as healthcare, finance, HR, or customer service.

• Experience deploying or integrating **Conversational AI**, **Agent Assist**, or **workflow

automation** solutions.

**What We Offer:**

• Competitive compensation and travel allowance.

• Opportunity to work on cutting-edge AI products that transform the enterprise experience.

• Work alongside top-tier talent across engineering, AI, and design in a global-first culture.

• Direct impact on enterprise customer outcomes and product evolution.