ssm - bfsi

Job Title :
Senior Process Analyst
Qualification :
Any Graduate or Above
Relevant Experience :
to 8 Years
Must Have Skills :
US Insurance
Banking And Finance
BFSI
organisational skills
interpersonal skills
Excellent Communication
Problem solving skills Good Have Skills :
NA
Roles and Responsibilities :
Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.
Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner
Takes initiative to find solutions and works effectively as a member of the team
Develops and implements procedures to meet quality, quantity, and timeliness standards.
Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.
Coaches' less-experienced staff in learning procedures and insurance knowledge.
Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Skills and Competencies
Problem solving skills: Investigative, analytical, detail-oriented nature
Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements. Exceptional commitment to customer service.
Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive. Should demonstrate collaborative working
Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call Location :
Bangalore
CTC Range :
to 10 LPA (Lakhs Per Annum)
Notice period :
Days
Shift Timing :
Night Shift
Mode of Interview :
Virtual
Mode of Work :
Hybrid

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