Firewall Engineer

2 weeks ago


Haryana, India Qode Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Key Responsibilities:
•       Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
•       Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
•       Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.
•       Analyse traffic logs, system health alerts, and security events using diagnostic tools.
•       Guide users on best practices for perimeter defence, intrusion prevention, and remote access.
•       Work with customers to resolve device performance, failover, and HA setup issues.
•       Contribute internal knowledge base articles and suggest improvements to existing documentation.
•       Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
•       Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.
Technical Skills Required:
•       Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc
•       Strong understanding of routing protocols: OSPF, BGP, EIGRP etc
•       Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc).
•       IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis.
•       Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.
•       Proficiency with CRM tools like Salesforce or Zendesk.
Preferred Certifications:
•       WatchGuard Certified System Professional (WCSP – Firebox) or any firewall certifications.
•       CompTIA Network+ / Security+
•       Cisco CCNA Security Qualifications
• to 8 years of relevant work experience in Network Security products.
•       BSc, BCA, B. Tech., M. Tech. or MCA or an equivalent degree from a reputed university

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