Service Engineer

1 week ago

Pune, Maharashtra, India Hrsflow Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Designation:- Service Engineer (Hot Runner System)

Education:- Diploma/ PG Diploma in Plastic/Tooling (CIPET. IGTR,NTTF)

Experience:- 2-4 years with Injection molding Process / Mold Try-outs with troubleshooting

/Tool Making & Tool Maintenance.

Job Location:- Pune

Must have:- Driver's license and Two Wheeler

Job Description:-

  • Perform service activities like rework, modifications, repairs and installation of hot runner systems, and test them to ensure they are working correctly
  • Provide technical support and training at customer site on how to use and maintain the system.
  • Perform maintenance and provide customer support.
  • Diagnose problems and come up with solutions to repair them.
  • Fill out detailed reports and keep records on services that have been performed.
  • Explain issues with HRS systems and repairs to customers
  • Establish and develop a strong working relationship with customer. You will represent our company in the field.
  • Comply with all safety procedures and policies established
  • Actively interface with customers at all levels. Ensure customer satisfaction through verbal and written communication
  • Project a positive and confident attitude focused on meeting and exceeding customer expectations
  • Able to conduct formal meetings with customer management personal

We Value:

  • Knowledge of various types of Polymers, eg. PP, PC, PMMA, PBT, PA, POM, ABS, PC-ABS, PET
  • Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve
  • Be able to work effectively both individually and with a group without need of direct supervision
  • Provide occasional vacation coverage and 7 X 24 emergency support to customer and other technicians
  • Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined space
  • Be able to relocate within India if required

Personal Profile:

  • Good communication skills both written and verbal.
  • Strong problem-solving skills.
  • Availability to travel as needed.
  • Customer-oriented mindset.
  • Ability to work effectively in a team environment.

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