US Dispatcher

7 hours ago

Mohali, Punjab, India Primelink Express Full time ₹ 40,000 - ₹ 80,000 per year
Job Title: US Dispatcher
Job Description:
We are seeking a highly organized and detail-oriented individual to join our team as a US Dispatcher. As a Dispatcher, you will play a crucial role in coordinating and facilitating the efficient movement of goods and services throughout the United States. Your primary responsibility will be to oversee the scheduling, tracking, and communication of various transportation operations to ensure timely deliveries and exceptional customer service.
Key Responsibilities:
1. Dispatching Operations: Receive, prioritize, and manage incoming transportation requests from clients, drivers, or carriers. Efficiently allocate available resources to fulfill delivery demands while optimizing routes for time and cost efficiency.
2. Route Planning and Optimization: Utilize routing software and other tools to plan and optimize delivery routes, considering factors such as traffic, distance, and delivery windows to ensure on-time deliveries and minimize fuel consumption.
3. Communication and Coordination: Maintain constant communication with drivers, carriers, and customers to provide updates on delivery status, delays, and any relevant changes. Address and resolve any issues that may arise during transit promptly.
4. Monitor and Track Deliveries: Use tracking systems to monitor the progress of deliveries in real-time, proactively identifying and addressing potential disruptions or delays.
5. Customer Service: Provide exceptional customer service by responding to inquiries, complaints, and feedback from clients or customers promptly and professionally.
6. Compliance and Documentation: Ensure all necessary paperwork and documentation related to shipments, logistics, and compliance are accurately completed and filed according to company policies and industry regulations.
7. Problem Solving: Quickly respond to unforeseen circumstances, such as traffic incidents, mechanical breakdowns, or adverse weather conditions, and make appropriate decisions to mitigate disruptions and maintain operational efficiency.
8. Data Analysis: Collect and analyze data related to transportation operations to identify trends, opportunities for improvement, and cost-saving measures.
Requirements:
- High school diploma or equivalent; additional education or certifications in logistics or transportation management is a plus. - Proven experience in a dispatching or logistics role, preferably in the transportation industry. - Strong geographical knowledge of the United States and its road networks. - Familiarity with routing and tracking software tools. - Excellent communication and interpersonal skills to effectively interact with drivers, customers, and team members. - Ability to work under pressure, prioritize tasks, and multitask efficiently in a fast-paced environment. - Problem-solving skills and the ability to make quick decisions while considering various factors. - Detail-oriented with a focus on accuracy and data management. - Flexibility to work in shifts, including weekends and holidays, as necessary to ensure 24/7 coverage.
Join our dynamic team as a US Dispatcher and contribute to the seamless movement of goods and services across the nation. Apply now and be a part of our growing and successful logistics operation.

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