DevOps Support Engineer

2 days ago

Pune, Maharashtra, India Appzen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role:

  • We are looking for a motivated DevOps Support Engineer to provide night shift coverage for our US-based operations.
  • You will work closely with our US DevOps engineer to ensure the stability, availability, and performance of our production and non-production systems.
  • This role is crucial to avoid a single point of failure and to provide 24x7 operational support for our critical infrastructure.

Responsibilities:

Primary Responsibilities:

  • 24x7 Night Shift Support for US DevOps operations.
  • Handle ad-hoc DevOps support tickets via support channels and direct communication.
  • Monitor all critical systems and promptly acknowledge and act on alerts.
  • Provide first-level support for Sev1/Sev2 incidents and escalate when needed.
  • Maintain and support cloud infrastructure, including provisioning, configuration, and monitoring.
  • Collaborate with development and QA/QE teams to ensure smooth integration and alignment across the SDLC.

Additional Responsibilities:

  • Perform routine health checks of production and staging environments.
  • Troubleshoot and resolve CI/CD pipeline failures in Jenkins/ArgoCD.
  • Support Kubernetes cluster operations deploy workloads, troubleshoot pod failures, monitor resource usage.
  • Assist with infrastructure cost optimization and resource right-sizing.Document runbooks, SOPs, and troubleshooting guides for recurring issues.
  • Participate in on-call rotation for critical systems support.Assist with user access management and compliance-related configurations.
  • Identify opportunities for automation to reduce manual interventions.

Qualifications:

  • Bachelors degree in Computer Science or related field.
  • Experience range: 2 - 4 years
  • Proficient in AWS Cloud services (EC2, S3, IAM, RDS, VPC, CloudWatch, etc.); working knowledge of Azure and GCP is a plus.
  • Hands-on Kubernetes administration (deployment, scaling, troubleshooting).
  • Strong Terraform knowledge for IaC (Infrastructure as Code).
  • Experience with monitoring tools Datadog, Prometheus, Grafana, OpenSearch.
  • Scripting skills in Python or Bash for automation.
  • Basic knowledge of PostgreSQL and MySQL database operations.
  • CI/CD experience with Jenkins and ArgoCD (or similar tools).
  • Knowledge of Git (GitHub or Bitbucket).

Soft Skills:

  • Strong communication skills for working with a remote US team.
  • Ability to follow structured processes while being proactive in identifying improvements.
  • Analytical and problem-solving mindset.
  • Willingness to work in night shift on a long-term basis.

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