Fashion Consultant

2 days ago

Delhi Cantonment Delhi, India Tailorworks Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Location
: Mayapuri, New Delhi

Job Type:
Full-Time

Experience Required:
3–6 years (Fashion / Luxury / E-commerce preferred)

Department:
Marketing & Digital Growth

About Tailorworks

At TailorWorks (formerly Darzi On Call), we don't just stitch garments – we craft experiences. As India's premium bespoke tailoring brand for men and women, we deliver elegance, fit, and flair to both B2C and B2B clientele. We're now looking for a Fashion Consultant Client Relations who can be the perfect blend of style advisor, client handler, and sales expert.Your Role at a Glance

You'll be the first voice our clients hear and the last impression they remember.

From handling queries to closing sales, from styling sessions to post-delivery follow-ups – you'll guide clients through their entire bespoke journey with warmth, confidence, and creativity.

Your Key Responsibilities

  • Handle inbound calls from potential clients interested in Tailorworks' bespoke tailoring services
  • Actively listen and understand client requirements, preferences, and expectations
  • Explain the brand's offerings, services, fabric options, and design process clearly and persuasively
  • Convert queries into qualified leads by effectively guiding clients through the consultation and booking process
  • Provide style recommendations tailored to the client's body type, occasion, and personal taste
  • Build long-term relationships with existing clients to increase loyalty and repeat business
  • Upsell and cross-sell during consultations and follow-ups
  • Regularly engage with past clients through calls and messages for new collection previews and reorders
  • Follow up with leads and past clients to maintain engagement and drive conversions
  • Address queries, concerns, and feedback related to fittings, delivery timelines, or garment care
  • Coordinate with backend teams to ensure smooth delivery, alterations, and customer satisfaction

We're Looking For 3+ years of experience in fashion retail, client service, luxury sales,client relation.

  • Excellent communication skills (both Hindi & English) with a warm, persuasive tone
  • Confident in handling client calls, guiding them with empathy and expertise
  • Strong sense of style and knowledge of fabrics, tailoring techniques, and fashion trends
  • Proactive, organized, and target-driven mindset
  • A people person – comfortable dealing with HNI clients, fashion-savvy customers, and high-pressure situations

Good to Have

  • Experience working in premium/luxury fashion or lifestyle brands
  • Familiarity with CRM tools and lead tracking platforms
  • Fashion education or styling background is a bonus

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