Travel Consultant

6 days ago

Cochin, Kerala, India BookOtrip Full time ₹ 24,00,000 - ₹ 60,00,000 per year

Travel Consultant (Operations)

About Us:

B2B Travel Agency is a leading travel service provider catering exclusively to travel agents and business partners across India. With a strong domestic and international presence, we specialize in offering end-to-end travel solutions powered by advanced technology, competitive pricing, and dedicated customer support. Our services include flight tickets, hotel bookings, holiday packages, rail bookings, cab services, and more.

Key Responsibilities:

  • Customer Support & Query Handling: Assist B2B clients with their travel-related queries, providing timely and accurate information regarding bookings, changes, or cancellations.
  • Product Knowledge: Maintain up-to-date knowledge of travel products, services, portals, and ongoing promotions offered by the company.
  • Booking & Reservations: Manage end-to-end booking processes including flights, hotels, holiday packages, rail bookings, cab services, and travel insurance. Ensure accuracy and high service quality.
  • Backend Operations: Handle backend processes such as itinerary creation, data entry, PNR management, documentation, and internal coordination with vendors and partners.
  • Compliance Handling: Ensure that all bookings and processes adhere to company guidelines, industry standards, and regulatory compliance.
  • Coordination with Internal Teams: Work closely with other departments such as ticketing, accounts, and customer service to deliver a seamless experience to our B2B partners.
  • Issue Resolution: Address any operational challenges or booking issues raised by agents and ensure prompt resolution.
  • System Updates: Maintain accurate records in the travel management system and update relevant information as needed.
  • Process Improvements: Contribute suggestions for improving booking efficiency, system workflows, and client servicing based on day-to-day observations.

Qualifications:

  • Graduate or Postgraduate in Travel and Tourism or a related field
  • 0–1 year of experience in the travel and tourism industry (experience in hotel/holiday/rail/cab bookings is an advantage)
  • Proficiency in Hindi is mandatory
  • Strong attention to detail, good communication skills, and a basic understanding of travel backend operations and compliance
  • Freshers with relevant educational background are welcome to apply

Who Can Apply?

Freshers & Experienced Candidates

Strong communication & negotiation skills

Apply Now

Send your resume to

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