Technical Support Engineer

6 days ago

Bengaluru, Karnataka, India Licious Full time ₹ 40,00,000 - ₹ 80,00,000 per year

About the Role :

We are looking for a technically sound and process-driven
Technical Support Engineer
who can handle L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering. You'll be responsible for first-line diagnostics, log analysis, and escalating critical issues with clear context.

Key Responsibilities :

  • Provide L0 and L1 support for internal and external systems, tools, and platforms.
  • Perform first-level debugging through logs, databases, and monitoring dashboards.
  • Analyze system and application logs to identify root causes of issues.
  • Automate repetitive support tasks using scripts (Bash, Python, Shell, PowerShell).
  • Create and maintain support playbooks and runbooks.
  • Handle ticket triaging and escalate to engineering or DevOps teams with proper diagnostics.
  • Work closely with QA, Infra, and Product teams to validate fixes and assist in deployment support.
  • Manage access requests, basic configuration changes, and environment validations.
  • Proactively monitor alerts and take preventive actions before issues impact business.

Required Skills :

  • 2–5 years in technical support, application support, or system operations roles.
  • Strong hands-on knowledge of Linux/Unix and CLI tools.
  • Experience with writing and maintaining basic scripts (Bash, Python, Shell).
  • Working knowledge of system monitoring tools (e.g., Grafana, Kibana, CloudWatch, Prometheus).
  • Understanding of REST APIs, HTTP error codes, and debugging tools like Postman or curl.
  • SQL proficiency to query logs and verify data issues.
  • Comfortable with log analysis using ELK stack or similar tools.
  • Familiarity with ticketing systems like JIRA, Zendesk, or Freshdesk.

Bonus Skills :

  • Experience supporting microservices or distributed systems.
  • Awareness of CI/CD pipelines and basic deployment concepts.
  • Knowledge of containerized environments (Docker, Kubernetes).
  • Experience in working with cloud environments (AWS, GCP, Azure).

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