Technical Support Engineer

2 days ago

Bengaluru, Karnataka, India Licious Full time

About the Role :

We are looking for a technically sound and process-driven
Technical Support Engineer
who can handle L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering. You'll be responsible for first-line diagnostics, log analysis, and escalating critical issues with clear context.

Key Responsibilities :

  • Provide L0 and L1 support for internal and external systems, tools, and platforms.
  • Perform first-level debugging through logs, databases, and monitoring dashboards.
  • Analyze system and application logs to identify root causes of issues.
  • Automate repetitive support tasks using scripts (Bash, Python, Shell, PowerShell).
  • Create and maintain support playbooks and runbooks.
  • Handle ticket triaging and escalate to engineering or DevOps teams with proper diagnostics.
  • Work closely with QA, Infra, and Product teams to validate fixes and assist in deployment support.
  • Manage access requests, basic configuration changes, and environment validations.
  • Proactively monitor alerts and take preventive actions before issues impact business.

Required Skills :

  • 2–5 years in technical support, application support, or system operations roles.
  • Strong hands-on knowledge of Linux/Unix and CLI tools.
  • Experience with writing and maintaining basic scripts (Bash, Python, Shell).
  • Working knowledge of system monitoring tools (e.g., Grafana, Kibana, CloudWatch, Prometheus).
  • Understanding of REST APIs, HTTP error codes, and debugging tools like Postman or curl.
  • SQL proficiency to query logs and verify data issues.
  • Comfortable with log analysis using ELK stack or similar tools.
  • Familiarity with ticketing systems like JIRA, Zendesk, or Freshdesk.

Bonus Skills :

  • Experience supporting microservices or distributed systems.
  • Awareness of CI/CD pipelines and basic deployment concepts.
  • Knowledge of containerized environments (Docker, Kubernetes).
  • Experience in working with cloud environments (AWS, GCP, Azure).

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Ibrowsejobs Technologies Full time

    Job Summary :We are seeking a Technical Support Engineer to provide technical assistance and support to customers using our products and services. The role involves troubleshooting issues, resolving technical queries, and ensuring a high level of customer satisfaction through timely and effective support.Key Responsibilities :Provide technical support via...

  • Technical Support Engineer

    3 hours ago

    Bengaluru, Karnataka, India Qween Full time

    Technical Support Engineer to handle customer support, escalations & team supervision. Provide remote/email support, troubleshoot complex issues, use Jira/Salesforce, work on print products. Windows/Mac, networking skills required. US/UK shifts, WFO Required Candidate profileTechnical Support Engineer with strong troubleshooting & escalation...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Quest Global Full time

    Job Requirements Job Summary:Is responsible for managing and executing technical support activities related to inspection, maintenance, and overhaul of aero engines. The role involves ensuring compliance with regulatory standards, developing repair schemes, troubleshooting engine issues, and supporting production teams to ensure timely and cost-effective...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Verloop Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Technical Support Engineer About Verloop:Verloop is a leading conversational AI platform dedicated to transforming customer support and engagement for businesses worldwide. Verloop empowers organizations to deliver seamless and personalized conversational experiences across various channels by leveraging advanced artificial intelligence and...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India GreenDot Digital Full time US$ 60,000 - US$ 1,20,000 per year

    GreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Wayground Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India CBNITS Full time

    Roles and Responsibilities-Provide reactive technical support to customersProvide configuration review, troubleshooting and best practices to named customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely mannerProvide fault isolation and root cause analysis for technical issuesPublish Technical...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Talent Toppers Full time

    Experience required- 0 to 3 yearsJob descriptionShould have attended regular school/college with as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates years as minimum qualification.Good understanding of computer systems, mobile devices and other tech products.Ability to diagnose and troubleshoot basic technical...

  • Technical Support Engineer

    4 hours ago

    Bengaluru, Karnataka, India Are you in? Full time

    About the roleWe are looking for a Technical Support Engineer to strengthen our Engineering and Product Operations function. This role bridges the gap between our clients, third-party partners, and internal product teams. It is designed for individuals who thrive in troubleshooting technical issues, managing backend operational tasks, and ensuring seamless...

  • Technical Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Simplismart Full time

    About SimplismartSimplismart is a GenAI inference platform to deploy, scale, and monitor any GenAI model (LLMs, speech, vision, or diffusion) across cloud or on-prem. Built for strict SLAs, enterprise-grade security, and full observability. Its modular design lets you optimize for cost or latency or auto-select the best topology per workload.Role OverviewWe...