Bodyshop Advisor

Job Title: Bodyshop Advisor

Department: Claims

Employment Type: Full-Time

We are seeking a detail-oriented and customer-focused Bodyshop Advisor to join our team. The role involves managing customer accidental claims, coordinating with insurance companies, and ensuring a smooth claims process. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to handle claim documentation efficiently.

Key Responsibilities:

• Act as the primary point of contact for customers regarding accidental claims.
• Assist customers in filing and documenting insurance claims for vehicle accidents.
• Coordinate with insurance companies to intimate, process, and follow up on claims.
• Maintain accurate records of all claims and ensure compliance with insurance guidelines.
• Provide timely updates to customers regarding claim status and settlement.
• Work closely with the bodyshop team to ensure seamless repair and delivery process.
• Handle customer queries, resolve issues, and deliver a professional customer experience.
• Ensure adherence to company policies and industry standards in all claims handling.

Requirements:

• Previous experience in claims handling, bodyshop, or automobile service industry is an advantage.
• Strong communication and interpersonal skills.
• Knowledge of insurance processes and vehicle claims will be preferred.
• Ability to manage multiple cases with attention to detail.
• Customer-oriented approach with problem-solving abilities.Role & responsibilities

"Interested Candidates can share the resume or ".