Senior SOC Analyst

1 day ago


Bengaluru, Karnataka, India Fiori Technology Solutions Inc Full time US$ 90,000 - US$ 1,20,000 per year

Back

Senior SOC Analyst (L2 & L3)

  • Bengaluru, India
  • 10+ Years
  • Full-Time

Position
: Senior SOC Analyst (L2 & L3)

Experience:
10+ Years

Location:
Bengaluru

Employment type
:
Full time with Fiori Technology Solutions

The SOC center is a 24x7 365 operation and the selected Security Analyst is expected to work in a 5-3/5-4/5-3 rotating schedule that involves all shifts in 10-hour swings. The shifts are also scheduled for some Holidays

Daily Responsibilities

  • Executing Monitoring responsibilities including:
  • Monitoring alerts in various tools (add tools)
  • Performing initial triage analysis
  • Incident creation
  • Work the alerts to resolution or escalation
  • Simple issue resolution based on documentation or guidance from Team Leader
  • Receiving and documenting incident and service requests via web tickets or phone calls or emails and convert them to tickets
  • Following operational processes
  • Deliver shift turn over reports
  • Incident management with a focus on risk
  • Escalations
  • Process documentation
  • Participate in continuous improvement initiatives.
  • Performing all functions from designated our end client facility in Bangalore
  • Collaborating with worldwide customers and engage with global IT teams

What is required to be successful in this opportunity?

  • Large-scale heterogeneous corporate environment experience.
  • Preferred experience: 5 – 10 years Network Security Monitoring, Splunk Enterprise Tools, Phantom, Carbon Black
  • Malware Analysis, Phishing, Incident response, Endpoint protection, using SIEM Tools.
  • Candidate should have a strong desire to provide world-class support and be highly skilled in communicating with the end user community and team mates.
  • Excellent email communication skills
  • Candidate should demonstrate strong customer service, verbal, documentation and listening skills.
  • Candidate should demonstrate the ability to access, triage, and determine criticality of issues or incidents.
  • Must have experience handling risk tickets

Kindly send your resume to

.


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