Backend Support
21 hours ago
- Process new FASTag registrations and activations.
- Verify customer documents and ensure KYC compliance.
- Coordinate with issuing banks/NPCIL systems for successful tag activation.
- Monitor FASTag scans and toll deductions in real-time.
- Troubleshoot failed transactions, low balance cases, and tag read issues.
- Liaise with toll plaza operators for operational support.
- Handle customer queries regarding balance, recharges, and disputes.
- Resolve complaints related to double deduction, incorrect charges, or tag malfunction.
- Educate customers on usage, recharge methods, and dispute escalation.
- Reconcile toll transactions, chargebacks, settlements, and refunds.
- Maintain daily MIS reports on activations, complaints, and transaction status.
- Highlight operational gaps and propose improvements.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Experience:
- Backend Support in GPS: 1 year (Required)
Work Location: In person
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