Backend Support

21 hours ago


Hyderabad, Telangana, India highway delite Full time ₹ 1,000 - ₹ 15,000 per year
  • Process new FASTag registrations and activations.
  • Verify customer documents and ensure KYC compliance.
  • Coordinate with issuing banks/NPCIL systems for successful tag activation.
  • Monitor FASTag scans and toll deductions in real-time.
  • Troubleshoot failed transactions, low balance cases, and tag read issues.
  • Liaise with toll plaza operators for operational support.
  • Handle customer queries regarding balance, recharges, and disputes.
  • Resolve complaints related to double deduction, incorrect charges, or tag malfunction.
  • Educate customers on usage, recharge methods, and dispute escalation.
  • Reconcile toll transactions, chargebacks, settlements, and refunds.
  • Maintain daily MIS reports on activations, complaints, and transaction status.
  • Highlight operational gaps and propose improvements.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Experience:

  • Backend Support in GPS: 1 year (Required)

Work Location: In person



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