Career Opportunities: Business Analyst

Job Description

Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description Job Summary

We are seeking a Salesforce Business Analyst with hands-on experience in Salesforce platforms (Sales Cloud, Service Cloud, Financial Cloud, and related solutions). The ideal candidate will partner with business stakeholders to gather requirements, design scalable solutions, and bridge the gap between business and technical teams. This role requires strong communication, analytical, and problem-solving skills to ensure Salesforce solutions align with business needs and deliver measurable value.

Key Responsibilities

• Work with business stakeholders to gather, document, and analyze requirements across Sales, Service, and Marketing processes.
• Translate business needs into functional specifications, user stories, and acceptance criteria for Salesforce implementations.
• Partner with Salesforce Architects, Developers, and Admins to design and deliver solutions.
• Conduct business process mapping, gap analysis, and system impact assessments.
• Lead workshops, discovery sessions, and UAT with stakeholders.
• Support data migration efforts by validating mapping and ensuring data quality.
• Ensure alignment with Salesforce best practices and governance frameworks.
• Create and maintain documentation including process flows, requirements traceability, and training materials.
• Act as liaison between business teams and IT, ensuring timely communication and resolution of issues.
• Stay updated on Salesforce features, releases, and AppExchange solutions to recommend improvements.

Technical Skills Required Qualifications

• 8 years of experience as a Business Analyst, with at least 3 years on Salesforce platform.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud (Data Cloud, Financial Services Cloud, or Marketing Cloud experience is a plus).
• Proficiency in requirements gathering, business process modeling, and UAT coordination.
• Experience with Agile/Scrum methodology and working with distributed teams.
• Strong analytical skills with ability to translate business requirements into technical needs.
• Excellent communication, facilitation, and stakeholder management skills.

Preferred Qualifications

• Salesforce Business Analyst Certification or Administrator Certification.
• Experience in financial services, telecom, or healthcare domains.
• Familiarity with GenAI tools and Salesforce AI features (Einstein, Agentforce).
• Experience working with global delivery teams.

Nice-to-have skills Qualifications Company Value

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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