Systems Administrator II

JOB DESCRIPTION
Under limited supervision, define processes, and create project level architectures for specific applications. Working with business and data architects, evaluate products and projects to ensure congruency with strategic initiatives and industry trends and provide technical advice to resolve production problems.

About FedEx

We're on our way to becoming the world's most flexible, efficient, and intelligent supply chain. As the global landscape continues to change, we pivot and reinvent how we work—so we can connect the world with people and products in the ways that matter. We'll always look for ways to work better, smarter, and faster. And our team members keep making a difference every day.

JOB DESCRIPTION

Under limited supervision, define processes, and create project level architectures for specific applications. Working with business and data architects, evaluate products and projects to ensure congruency with strategic initiatives and industry trends and provide technical advice to resolve production problems.

• Requirements:
• Liaison to our business architect to implement, and support IP-based call canter solutions.
• Good understanding of technical architecture and physical design of the network.
• Analyse the existing voice and data networks and recommend solutions.
• Participate in various projects intended to continually improve/upgrade converge of Telephony platform.
• Provide day-to-day support for incidents, including managing and resolving problems and implementing change management processes.
• in debugging, troubleshooting of IP signalling traffic flows, Wireshark log with a focus on analysing SIP headers.
• Identify and capitalize on opportunities to enhance system and application performance, including automating manual system tasks.
• Provide expertise API Integration and Data flows.
• Have ability to explain complex technical solutions to non-technical stakeholders
• Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%).

Minimum Qualifications:

• Bachelor's degree in computer science, engineering, information Systems and/or equivalent formal training or work experience.
• Twelve 5-6 years equivalent work experience in information technology or engineering environment.
• A related advanced degree may offset the related experience requirement.
• CCNP or CCDP certification preferred

Mandatory Skills

• Cisco
• Genesys
• IVR
• IVA

Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline

Relevant work experience in system/network administration, or related IT roles based on the Associate: Prior experience not required
Standard I: Two (2) years
Standard II: Three (3) years
Senior I: Four (4) years
Senior II: Five (5) years

Knowledge, Skills and Abilities

• Fluency in English
• Accuracy & Attention to Detail
• Analytical Skills
• Problem Solving Skills
• Microsoft Office & PC Skills
• Numerical Skills

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

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