Customer Support Specialist
6 days ago
**Job Overview:
Company Name - Caterspoint
Location - Ghitorni , Delhi
Salary Rage - 14k to 16k
Company Description**
Caterspoint delivers hand-crafted comfort food to your doorsteps with a concept of innovative and guilt-free products. We offer a wide range of options for our customers to choose from. Caterspoint is dedicated to providing delicious, healthy, and convenient meals to enhance your dining experience.
Role Description
This is a full-time on-site role for a Customer Support Specialist, located in South Delhi. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, providing technical support, and ensuring overall customer satisfaction. Day-to-day tasks include managing incoming calls and emails, providing information about products and services, troubleshooting issues, and maintaining accurate records of customer interactions.
Qualifications
- Proficient in Customer Support and ensuring Customer Satisfaction
- Excellent Interpersonal Skills and the ability to build rapport with customers
- Experience in Technical Support and troubleshooting technical issues
- Strong Analytical Skills for problem-solving and decision-making
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Previous experience in the food industry is a plus
- Bachelor's degree or equivalent work experience
Note : It's Rotional Shift job
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