Customer Support Specialist

5 days ago


Najafgarh, Delhi, India CATERSPOINT Full time ₹ 1,68,000 - ₹ 1,92,000 per year

**Job Overview:

Company Name - Caterspoint

Location - Ghitorni , Delhi

Salary Rage - 14k to 16k

Company Description**

Caterspoint delivers hand-crafted comfort food to your doorsteps with a concept of innovative and guilt-free products. We offer a wide range of options for our customers to choose from. Caterspoint is dedicated to providing delicious, healthy, and convenient meals to enhance your dining experience.

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in South Delhi. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, providing technical support, and ensuring overall customer satisfaction. Day-to-day tasks include managing incoming calls and emails, providing information about products and services, troubleshooting issues, and maintaining accurate records of customer interactions.

Qualifications

  • Proficient in Customer Support and ensuring Customer Satisfaction
  • Excellent Interpersonal Skills and the ability to build rapport with customers
  • Experience in Technical Support and troubleshooting technical issues
  • Strong Analytical Skills for problem-solving and decision-making
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Previous experience in the food industry is a plus
  • Bachelor's degree or equivalent work experience

Note : It's Rotional Shift job



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