MS D365 – Functional Consultant

1 week ago

Cochin, Kerala, India Princenton software services pvt ltd Full time ₹ 90,000 - ₹ 10,00,000 per year

Job Title: MS D365 – Functional Consultant

Job Location: Kochi/Dubai

Department: Functional

Job Type: Permanent

Experience: 5 – 10 Years

Qualification: Any Graduation Job Responsibility

  • Translating business requirements into functional specifications and solution design documentation.
  • Preparing detailed documentation such as BRDs, FRDs, use cases, user stories, and workflows.
  • Assisting in aligning CRM capabilities with business processes and identifying areas for improvement or automation.
  • Collaborating with technical teams to ensure accurate translation of functional requirements into system customizations.
  • Offering a consultative approach and listening to client requirements and delivering accordingly
  • Might be required to operate in a Business Analysis role working closely with customers to define requirements, create reports and documentation
  • Supporting system testing, user training, and go-live preparation.
  • Creating user guides, training materials, and process documentation.
  • Providing post-implementation support and functional enhancements based on user feedback.
  • Acting as a trusted advisor to clients, offering insights and CRM best practices aligned with business needs.
  • Participating in client demos and discussions to present functional capabilities of Microsoft Dynamics 365 CRM solutions.

Skills

  • 3-5 years of experience with 1–3 years of experience in Microsoft Dynamics 365 CRM in a functional or business analyst role.
  • Strong understanding of CRM modules and business process mapping.
  • Proficiency in documenting and analyzing business requirements and translating them into system functionality.
  • Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is preferred.
  • Strong communication and stakeholder engagement skills.
  • Ability to prepare and deliver effective documentation and training.
  • Analytical mindset with a detail-oriented approach to problem-solving.
  • Team player with the ability to work independently in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹900, ₹1,000,000.00 per year

Work Location: In person

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