Sr. Platform Operations

1 week ago


Gurgaon, Haryana, India Medipol Pharmaceutical Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • Define, monitor, and report on business KPIs and SLAs (checkout, payment, shipping, etc.).
  • Support local and global teams in implementing mobile apps best practices.
  • Manage configurations on platforms like Commerce Cloud and Product Information Master.
  • Coordinate enhancement requests and lead UAT before deployment.
  • Act as the first point of escalation for operational issues and ensure timely resolution.
  • Analyze and report key metrics conversion, checkout, payments, returns).
  • Ensure data accuracy across systems (inventory, orders, taxes, shipping).
  • Collaborate with technical and business teams for continuous improvement.
  • Identify and troubleshoot platform issues to maintain optimal performance.


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