Sr. Platform Operations
1 week ago
Role & responsibilities
- Define, monitor, and report on business KPIs and SLAs (checkout, payment, shipping, etc.).
- Support local and global teams in implementing mobile apps best practices.
- Manage configurations on platforms like Commerce Cloud and Product Information Master.
- Coordinate enhancement requests and lead UAT before deployment.
- Act as the first point of escalation for operational issues and ensure timely resolution.
- Analyze and report key metrics conversion, checkout, payments, returns).
- Ensure data accuracy across systems (inventory, orders, taxes, shipping).
- Collaborate with technical and business teams for continuous improvement.
- Identify and troubleshoot platform issues to maintain optimal performance.
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