Assistant Manager

Job Title: Assistant Manager / Lead HR Operations

Location: Whitefield, Bangalore

Position Overview:

We are seeking a dynamic and highly skilled Assistant Manager / Lead / Senior HR Operations to join our HR team. This role is designed for an HR professional who will play a key role in streamlining HR operations, ensuring smooth HR processes, and supporting the growth and development of our employees. The Assistant Manager / Lead / Senior – HR Operations will work closely with various stakeholders to implement HR initiatives, provide high-quality employee support, manage HR transactions, and drive employee engagement within the organization.

Key Responsibilities:

HR Operations Management

• Oversee the day-to-day HR operations, ensuring timely and accurate HR services, including payroll processing, benefits administration, and HR transactions.
• Ensure smooth processing of employee lifecycle activities, such as hiring, onboarding, employee data management, transfers, promotions, and exits.
• Collaborate with cross-functional teams to ensure HR processes align with business objectives.

HR Policy and Procedures Implementation

• Ensure consistent implementation of HR policies, including Performance Management Systems (PMS), Compensation & Benefits, and Training & Development (T&D).
• Review, recommend, and implement improvements in HR policies, procedures, and processes to enhance operational efficiency.

Employee Query Management

• Serve as a point of contact for employees regarding HR-related queries (payroll, benefits, HR policies, etc.), ensuring timely and effective resolution.
• Develop and maintain a knowledge base for employees to independently access HR-related information and resolve common queries.
• Handle and escalate complex queries as necessary, ensuring high levels of employee satisfaction.

HR Transaction Management

• Ensure timely and accurate HR transaction processing (e.g., employee data management, payroll, leave management).
• Maintain and update HR records, ensuring accuracy, confidentiality, and compliance with data protection laws.
• Adhere to HR Service Level Agreements (SLAs) and ensure consistent quality in query redressal and HR transaction processing.

Statutory Compliance

• Ensure compliance with all statutory regulations, including labor laws and employment-related statutory requirements (e.g., Provident Fund, ESIC, etc.).
• Maintain up-to-date knowledge of changes in labor laws and statutory requirements, and ensure the organization remains compliant.
• Conduct periodic audits of HR practices to ensure compliance with legal and company standards.

Onboarding & Offboarding ( US Onboarding )

• Design and implement comprehensive onboarding programs for new hires, including those joining from international locations (e.g., the US).
• Conduct orientation sessions to familiarize employees with company policies, benefits, and the organizational culture.
• Handle the employee exit process, ensuring smooth offboarding, and managing exit interviews to gather feedback.
• Provide support for global mobility, including visa and immigration processes for international employees relocating to the U.S. and other regions, ensuring full legal compliance.
• Practical experience with ADP systems considered an added advantage

Compensation, Benefits & Payroll Management

• Process and verify accurate payroll inputs, ensuring alignment with finance and statutory compliance.
• Oversee the administration of employee benefits and compensation packages, ensuring competitiveness in the market.
• Benchmark and recommend improvements to the Compensation & Benefits (C&B) structure and Reward & Recognition (R&R) programs to increase employee satisfaction.

HR Reporting & Analytics

• Generate and maintain accurate HR reports, including payroll data, performance management outcomes, and compensation benchmarks.
• Provide Management with regular HR reports (e.g., attrition, engagement, training, etc.) to support decision-making processes.

Preferred Qualifications & Experience:

Educational Qualification: Any Graduate or MBA/MSW in Human Resources or a related field.

Experience: 8 – 10 years of HR experience in the IT/ITES industry.

Skills:

• Strong knowledge of HR functions, including payroll, statutory compliance, training, and performance management.
• Proven ability to manage employee relations and resolve conflicts effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong experience with HRMS and MS Excel for reporting and analysis.
• Ability to handle confidential information with discretion.
• Familiarity with immigration processes is a plus.

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