Hiring For Freshers/ Exp @PUNE

6 days ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 27,700 - ₹ 70,000 per year

Greetings from KVC CONSULTANTS LTD.

Hiring for IT MNC for Service Desk Analyst & Customer Support

Executive for

Pune and Bangalore

FOR LEADING ITES MNCs --

PUNE ---

JOB LOCATIONS -- VIMAN NAGAR & HINJWADI - PUNE

FOR BANGLORE - JOB LOCATION IS ELECTRONIC CITY

Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate.

WE HAVE TWO LOBS OPEN ----

Process 1 -- International Service Desk Analyst

Job Locations :

PUNE - HINJEWADI PHASE - 2

BANGALORE- ELECTRONIC CITY

Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP

Process 2

Fresher Any Graduate - BA , BCOM , BSC , BBA , BHM etc can apply for Customer service role.

( Excellent English Communication skills mandatory for both the profiles)

ONLY FOR BANGLORE -- SALARY -- RS 2.77 LPA


Process 3

Eligible:- Fresher Tech Graduates only For Service Desk

( Btech , BCA, Computer Science, BE --- etc..) can apply

SALARY -- RS 2.77 LPA

( JOB LOCATION --- PUNE & BANGLORE )

Process --- 4

Salary- Rs 4.50 LPA -- Rs 7.00 plus

FOR EXP CANDIDATES. AND INTERNATIONAL SERVICE DESK ROLES

IN PUNE AND BANGLORE

5 days working / Cabs available / rotational shifts

Roles and Responsibilities of Service Desk in an International BPO--

  • Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.
  • Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.
  • Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service.
  • Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.

Roles and Responsibilities in an International Voice Customer Support Process BPO---

  • Customer Interaction:

  • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Adherence to Scripts:

  • Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.

  • Adapt communication style to fit the customers needs while maintaining service standards.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

Areesha

Divya

Shruti

Yagyanshi

##KVC CONSULTANTS LTD##

##NO PLACEMENT CHARGES##

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