Call Center Executive

5 days ago

Udaipur, Rajasthan, India Zigsaw Full time
Overview: As a Call Center Executive at our [Company Name] location in [Location], you will play a crucial role in delivering exceptional customer service. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, and resolving issues, ensuring a positive customer experience. Your contribution will directly impact our company's reputation and customer satisfaction.Key Responsibilities:
  • Handle incoming and outgoing calls professionally and efficiently
  • Listen and respond to customer inquiries and concerns
  • Provide accurate information about products and services
  • Assist customers in resolving issues and escalating where necessary
  • Meet and exceed customer service expectations and standards
  • Maintain customer records by updating account information
  • Conduct follow-up calls to customers when necessary
  • Adhere to call center performance metrics and KPIs
  • Collaborate with team members to achieve collective goals
  • Use CRM software to manage customer interactions
Required Qualifications:
  • High school diploma or equivalent
  • Prior experience in a customer service or call center role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multi-task and work in a fast-paced environment
  • Good organizational and time management skills
  • Proven ability to work effectively in a team
  • Proficiency in using CRM software and basic computer skills
  • Ability to remain calm and professional under pressure
  • Understanding of call center performance metrics and KPIs

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