Staff Engineer, Customer Education

7 days ago

Bengaluru, Karnataka, India AppSec Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We're looking for a technically curious Staff Engineer, Customer Education to become a subject matter expert on Black Duck Products.  In this role you will work closely with a Training Content Developer providing them with the knowledge they need to create engaging learning experiences.  This role is critical in ensuring our customers gain deep, practical understanding of our tools, accelerating secure software development across their organizations. 

Responsibilities 

Partner with the Training Content Developer to translate complex technical concepts into clear, engaging training materials, including videos, labs, and documentation. Stay up to date with our latest product features so you can assist the Training Content Developer with creating micro-learning for new features. Act as the internal expert on developer workflows and use cases, providing insights to improve training relevance and effectiveness. Review and validate training content for technical accuracy and completeness. Maintain demo environments and troubleshoot issues to ensure smooth content creation and delivery. Creating short code examples with defects for learning content.   You may occasionally be called on to assist with delivering workshops or webcasts Very occasionally travel may be required to assist with the delivery of in-person training.  

Qualifications 

4+ years of experience working as a developer, support engineer, sales engineer or related field Knowledge of two or more: Java, C#, C/C++, JavaScript, Node, AngularJS, PHP, Ruby etc. Familiarity with modern development environments, IDEs, and version control systems (e.g., Git, VS Code, IntelliJ). Knowledge of Docker, Kubernetes and Virtual Machines preferred.   Familiarity with open-source software ecosystems Ability to adapt to change and learn new skills Attention to detail Excellent communication and collaboration skills. Knowledge of SAST, DAST or SCA tools a plus  Bachelor's degree in CS or related field (preferred). 

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

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