agm qms

Role Objective

To lead and establish a robust Quality Management System (QMS) across all departments of Armstrong Dematic, ensuring adherence to ISO standards, driving process compliance, and setting up a result-oriented Quality department that aligns with business excellence goals.

Key Responsibilities

1. QMS Implementation & ISO Certification

• Lead QMS implementation across business functions as per ISO 9001 and other relevant standards (ISO 14001, ISO 45001 if applicable).

• Ensure internal systems, SOPs, and documentation align with audit and certification requirements.

• Coordinate external and internal audits and drive timely closure of NCs.

2. Process Adherence & Standardization

• Define and implement process maps and SOPs across departments Projects, Engineering, SCM, Manufacturing, and Service.

• Ensure end-to-end adherence to defined processes and continuously monitor for deviations and improvements.

• Facilitate cross-functional process standardization with measurable KPIs.

3. Quality Department Setup

• Establish and lead the Quality Department – hiring, training, and mentoring quality engineers, inspectors, and auditors.

• Define structure for Incoming, In-Process, and Final Quality Inspection including field quality.

• Implement robust Root Cause Analysis (RCA), CAPA, and Quality KPIs (DPPM, FTR, COPQ).

4. Quality Culture and Awareness

• Drive organization-wide awareness of quality principles and ownership through training programs, visual management, and workshops.

• Collaborate with leadership and departments to embed quality in culture and decision-making.

• Institutionalize "Quality First" mindset within operations, engineering, and customer delivery teams.

5. Customer and Supplier Quality

• Manage customer complaints, feedback, and field performance trends. Ensure timely and systemic resolution.

• Lead supplier audits and incoming quality controls in collaboration with SCM.

• Build strong quality interface with key customers and drive improvement in customer satisfaction scores.

Key Skills & Competencies

• Deep knowledge of ISO QMS frameworks, audit handling, and compliance.

• Strong process orientation and analytical ability for root cause analysis and preventive action planning.

• Excellent leadership, communication, and cross-functional coordination skills.

• Ability to set up systems from scratch and lead change management.

• Knowledge of tools like FMEA, 8D, Six Sigma, and QMS software systems preferred.

Qualifications & Experience

• B.E. / B.Tech in Mechanical / Industrial / Production Engineering or related fields.

• Minimum 12–18 years of experience in Quality function, with at least 5 years in QMS leadership role.

• Experience in automation, intralogistics, material handling, or project-based engineering industry preferred.

• ISO Lead Auditor Certification is a plus.