Genesys Cloud Developer/Architect

19 hours ago

Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities:

  • Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
  • Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development.
  • Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation.
  • Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements.
  • Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities.
  • Provide ongoing support and troubleshooting for Genesys Cloud environments.
  • Monitor system performance, ensure high availability, and conduct regular system optimizations.
  • Document designs, configurations, and operational procedures.
  • Train and mentor internal teams on Genesys Cloud capabilities and best practices.
  • Stay up to date with Genesys Cloud features and updates, applying new knowledge to enhance platform capabilities.

Preferred candidate profile:

  • Experience with CRM platforms (Salesforce, Zendesk, etc.) and integrating them with Genesys Cloud.
  • Knowledge of telephony and VoIP technologies.
  • Background in networking and understanding of SIP protocols.

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