Cafe Manager

1. Operations Management

• Oversee day-to-day café operations ensuring efficiency and service excellence.
• Ensure adherence to SOPs for food preparation, hygiene, and service.
• Monitor inventory levels, maintain stock of raw materials, and reduce wastage.
• Maintain café ambiance, cleanliness, and safety standards at all times.
• Ensure equipment is well-maintained and report any breakdowns for timely repair.

2. Sales & Customer Service

• Greet customers, handle queries, and resolve complaints professionally.
• Maintain high standards of customer service to increase customer retention.
• Drive sales through upselling, promotions, and customer engagement activities.
• Evaluate customer feedback to improve café operations and service quality.

3. Staff Management

• Recruit, train, supervise, and schedule café staff.
• Conduct staff performance reviews and coaching to ensure productivity.
• Ensure staff follow grooming, hygiene, and behavior standards.
• Prepare weekly duty rosters and manage attendance & discipline.

4. Financial & Reporting

• Manage café P&L including sales, cost control, and profit targets.
• Monitor cash handling, billing, and daily sales reconciliation.
• Reduce operational expenses and food cost without compromising quality.
• Submit daily/weekly/monthly reports to management.

5. Compliance & Standards

• Ensure FSSAI, hygiene, and safety standards are followed at all times.
• Maintain statutory compliance and documentation as per company norms.
• Conduct regular audits of café hygiene, stock, and service quality.

Skills & Competencies Required

• Strong leadership and people management skills
• Excellent communication and customer service skills
• Problem-solving and decision-making ability
• Ability to work under pressure and multitask
• Knowledge of café operations, food service, and inventory management
• Basic computer skills (Excel, POS, email reporting)

Job Types: Full-time, Permanent

Pay: ₹18, ₹23,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Work Location: In person