Assistant Manager

1 week ago


Hyderabad, Telangana, India Star Fertility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Position Summary:

We seek an experienced Assistant Manager to lead Call Center Sales team for Ferty 9 across India. This role involves supporting the Sales Team, managing operations, coaching agents, ensuring compliance, and analyzing KPIs to enhance productivity and sales conversion in the healthcare and fertility sector.

As Telangana and Andhra Pradeshs largest Fertility Brand, youll be shaping the general perception of patients regarding our role in the Fertility Industry where credibility and patient sensitivity are paramount. We are leaders in technology and process investments with global scientific leaders from Europe

Key Responsibilities:

Manage daily call center operations and agent productivity.

Coach sales agents to meet targets and monitor performance.

Analyze call metrics to identify trends and implement improvements.

Support training for new agents and provide performance feedback.

Ensure compliance with sales scripts and handle escalated issues.

Collaborate with the Sales Manager on strategic campaigns.

Preferred candidate profile

Bachelors degree in business or related field (preferred).

4+ years in call centre sales and 2+ years in a leadership role.

Strong leadership, sales coaching, and communication skills.

Familiarity with sales strategies and call center technology.

Proficiency in English and Telugu is essential.


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