CR Executive

Role & responsibilities

1. Customer Interaction & Support

• Act as the first point of contact for customers regarding queries, requests, or complaints.
• Handle customer calls, emails, and face-to-face interactions professionally.
• Ensure prompt responses and resolutions to customer concerns.

2. Relationship Management

• Build and maintain strong relationships with customers.
• Understand customer needs and ensure they are addressed effectively.
• Provide regular updates to customers on their requests, services, or projects.

3. Post-Sales Service

• Support customers after the sale/purchase, ensuring smooth onboarding.
• Coordinate for documentation, agreements, payments, and service delivery.
• Assist in problem-solving and ensure customer satisfaction at all stages.

4. Database & Records

• Maintain updated records of customer interactions, transactions, and feedback.
• Use CRM tools/software to track communication history.
• Prepare reports on customer service activities and share insights with management.

5. Coordination with Internal Teams

• Liaise with sales, operations, finance, and technical teams to resolve customer issues.
• Communicate customer feedback and suggest improvements in service.
• Ensure proper follow-up on customer commitments made by the company.

Preferred candidate profile

From Real Estate Sector