Technical Engineer II – ServiceNow Platform

Job Description:

Position Title

Technical Engineer II – ServiceNow Platform

Function/Group

Digital and Technology

Location

Mumbai-Powai

Shift Timing

Regular

Role Reports to

D&T Manager – ServiceNow Platform

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through the provided Link.

Purpose of the role

The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the ServiceNow Core Practice at General Mills in capacity of a Technical Engineer II. This role will report into D&T Manager- ServiceNow Platform in India and functionally collaborate with different stakeholders on the ServiceNow platform. It is a team member role.

In this role, candidate will be responsible for working with the ServiceNow Core Practice team in completing assigned projects to deliver high impact, high value outcomes, while staying within identified project constraints for budget, scope, and schedule. The individual will work very closely with the ServiceNow Platform Manager, Platform Owner, Product Owners, Lead Engineer and the Sr. Technical Engineer.

KEY ACCOUNTABILITIES

• Technical Engineer for the ServiceNow Core Practice team that works on various modules such as ITSM, Facilities, HRSD, CSM, etc on the ServiceNow platform.
• Establishing best practice models and setting standards for the platform.
• Working on stabilizing and securing the ServiceNow Core platform and work in collaboration with various product teams.
• Build ServiceNow integrations with external applications using REST API, Web Services, Import Sets, Scripted APIs and MID server.
• Demonstrate knowledge and deep expertise around Flow Designer, Catalog items, Record Producers, Transform Maps, Virtual Agent, Dashboards, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center, nowMobile and Event Management based integrations.
• Align workflows - built for custom enhancements - in accordance with coding guidelines and best practices.
• Actively participate in code reviews and lead the ServiceNow platform upgrades, clones, and patching activities.
• Participate in Incident and Change management processes including troubleshooting, root-cause-analysis and resolution of issues within the ServiceNow platform.
• Work on proof-of-concepts on new functionalities on the ServiceNow platform.

MINIMUM QUALIFICATIONS

• Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered).
• Minimum 5-8 years of hands-on experience in ServiceNow development. Candidate should have very strong technical experience on modules such as ITSM (incident, problem, change), Service Portal particularly Employee Center, HRSD/ITOM/ITAM/CSM, etc.
• Knowledge on key ServiceNow functionalities such as Service Mapping, Event Management, Virtual Agent, Flow Designer, etc.
• Very good hands-on experience on REST/SOAP API based integration with external or third-party applications and monitoring tools.
• Provide support to team as a team leader and lead by example and removing roadblocks to delivery.
• Strong verbal and written communication skills, and the ability to communicate clearly and effectively with all levels of the organization and partners.
• Ability to interact with and positively influence stakeholders.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Certified ServiceNow Administrator (CSA).

PREFERRED QUALIFICATIONS

• Certified Implementation Specialist (CIS) / Certified Application Developer (CAD)
• ITIL v4 certification.