Chapter Lead

Engineering Senior Manager - Complaints

Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things

Job Title: Chapter Lead (Senior Engineering Manager)

Location: Bangalore-Manyata Tech Park (Hybrid)

Business & Team

As a member of the Complaints Transformation crew, you will contribute to the technology products and services we deliver, from architecture, technical design and coding to deployment to operation. Our Complaints Transformation Tech products and services are leveraged by group's customer as well as by our data group in getting thematic view of complaints being reported and producing reports out of the same. .

Impact & contribution

As a Chapter Lead, you'll be providing expert advice relating to technology, solution design and architecture, people leadership and driving excellence in technical delivery as per group engineering practices and standards. You will bring a perfect blend of people management, technical expertise and will be responsible for shaping the evolution of technical squad through contribution to the technology strategy, helping to prioritise backlog, define delivery roadmap, and determine which problems to invest in solving along-with adoption of AI within the group.
You will work closely with cross-functional teams to develop scalable solutions using wide tech stack. The ideal candidate will have a strong background in software engineering, exceptional problem-solving skills, and a passion for building robust systems.

Roles & Responsibilities:

• Have the ability to build, lead, and inspire an engaged team of engineers while also fostering an engineering culture of excellence.

• Can contribute to the Bank's Engineering Management Practice by coaching and mentoring engineers and raising the bar for the discipline across the organization.

• Can effectively communicate engineering practice standards and consistent ways of working across squads and CBA that align to global best practice.

• Promote open communication and creates a safe working environment where our engineers' voices are heard to achieve great outcomes for our organisation, our customers, and the community.

• Can drive operational excellence and supports teams in charge of mission-critical production services with diverse stakeholders and complex dependencies.

• Encourage risk-taking and constructive challenge while growing diverse and inclusive teams.

• Establish new ways of working, successfully advocated for new technology approaches, with the experience to understand the architectural integration of new software solutions.

Essential Skills:

• Minimum 15 years of experience and a hands-on engineering manager to manage software engineers in building cloud scalable platforms.

• Expertise with API specification, design, registration and tooling (eg OpenAPI, Kong)

• Experience in distributed, low latency environments.

• Experience in at least one workflow platform ( PEGA / APPIAN )

• Language orientation: Experience on C#, .NET Framework Core, essential. SOAP/REST APIs, Microservices and containerisation a plus. Node, Python and scripting knowledge useful,

• Soft skills: Excellent communication skills. Working experience with Agile methodologies.

• Cloud: Experience on cloud migrations and deployment, with preference for AWS Cloud

• Artificial Intelligence: Experience in AI technologies, particularly around tooling enhancements will be valued.

• Data engineering: expertise in building a data lake using real-time and near real-time services, along with data transformation, aggregation, and offering through API endpoints.

• CI/CD: expertise with usage and configuration of fully automated pipelines is useful. This includes GitHub Actions, Artifactory and Azure DevOps.

• DevSecOps: Familiarity with DevsecOps-managed environments. Specifically, around observability tools (Splunk, Grafana, Promethius, PagerDuty)

• Test Automation: Unit/Integration/Acceptance/Performance testing experience in API.

• Security: Defence in depth, including identity management, encryption and public cloud security obligations

• Databases: Relational databases (e.g. Postgres / Oracle), as well as cloud based DB services

• Familiarity in event-driven architectures (Kafka, MQ) and orchestration (Apache Camel, Temporal, Mulesoft)

Education Qualifications

• Bachelor's degree/master's degree in engineering in Computer Science/Information Technology

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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