Chief manager Customer Life Cycle

2 weeks ago

Gurgaon, Haryana, India Recruber Full time ₹ 8,00,000 - ₹ 12,00,000 per year

We are hiring - Sr. Manager/ Chief Manager Customer Life Cycle Management and Product

Key Responsibilities:

1. Customer Life-Cycle Management

Management of promotional communication sent to existing customers monthly basis, respective calendar.

Management of third-party panels is used to send communication via email/SMS/IVR etc. to customers manually and automatically.

Creation of content such as email/SMS/IVR basis calendar and requirements from stakeholders and deploying them post taking relevant approvals.

Creation and monitoring of API triggered automated communication sent to customers on behalf of internal stakeholders, monitoring and sharing of reports.

Creation of campaigns to increase engagement amongst customers to increase brand affinity and keep customers updated on latest from the organization.

Liaison with the IT team for data extraction, API setup etc. and support with requirements from internal stakeholders to set up manual and automatic communication through panels.

Submission of monthly communication calendar to distribution and other stakeholders.

Deploying campaigns through Net core or any other communication platform

2. Product Marketing

Management & ownership of marketing collaterals for all products

Support and Liaison with product teams for taking brief on new Product Launches

Support with creation, modification of Launch Collaterals in print, digital format such as brochure, leaflets, poster, banner, standee, pitches, product videos, email, SMS, GIF etc. with the help of third-party vendors for public and private circulation.

Liaison with stakeholders such as product and compliance to incorporate necessary feedback on all content for launch to sales and relevant parties.

End to End substantivizing product related content in required format to stakeholders starting for creation from scratch, incorporating feedback and take approvals and final delivery.

Support includes creation, modification of content for new product launch, updating of existing product collaterals, co-branding of product content with corporate agents, Product Videos.

Manage Product Folder containing content of various products and their respective versions

Management of advertisement on compliance tool (AMS) and submission of register containing list of active/inactive entries monthly.

3. Marketing Operations

Creation of monthly provision incurred by vendors to be forwarded to Finance.

Management of UIN updation panel on AMS tool to update existing, discard and launch new UIN for products respectively basis product inputs.

Managing invoices for product marketing and CLM

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