L1 IT Suppory Engineer

Job Summary:

We are seeking a detail-oriented and proactive L1 Support Engineer to provide first-line technical support to end-users, resolve routine IT issues, and ensure smooth operation of systems and networks. This role serves as the initial point of contact for all IT support queries.

Key Responsibilities:

• Respond to user requests via ticketing systems, email, or phone.
• Troubleshoot hardware issues (laptops, desktops, printers, peripherals).
• Assist with basic network support (LAN/WAN, Wi-Fi, IP address issues).
• Provide support for MS Office, email configuration (Outlook/Thunderbird), and other common applications.
• Log, categorize, and prioritize incidents; escalate to Techwe teams when required.
• Perform routine maintenance and software updates.
• Manage user accounts, passwords, and permissions in Active Directory/O365.
• Maintain asset inventory and documentation.
• Assist in onboarding/offboarding of employees (device setup, access provisioning).
• Monitor system health and report abnormalities.

Required Skills and Qualifications:

• Diploma or Bachelor's degree in Computer Science, IT, or related field.
• 1–2 years of experience in desktop/helpdesk support.
• Basic knowledge of Windows OS, MS Office, and network troubleshooting.
• Familiarity with antivirus, ticketing tools (like Freshdesk, ServiceNow, etc.).
• Good verbal and written communication skills.
• Ability to follow processes and work under minimal supervision.
• Customer-service oriented attitude.

Job Type: Full-time

Pay: ₹400, ₹600,000.00 per year

Benefits:

• Health insurance

Work Location: In person