Business Analyst

9 hours ago

INDIA PUNE NORTHERN TRUST IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Business Analyst (ITSM)

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

  1. About the Job – Business Analyst (ITSM)
  2. Job Title – Business Analyst (ITSM)
  3. Location: Pune
  4. Educational Background – BE/Btech
  5. Key Responsibilities –

We are looking to hire a Senior Business Analyst with an ITSM Incident Management / Problem Management background.

Qualifications:
Required Skills and Abilities:

• 7+ years of Business Analyst experience

• 3-5 years of Incident Management experience

• 3-5 years of Problem Management experience

• Bachelor's degree in business, accounting, IT or any related field

Must have skills: EXCELLENT Communication skills

• Communicating ideas and viewpoints to executives and senior management

• Acting as a liaison between business and IT groups.

• Practical knowledge of ServiceNow reports/reporting

• Practical Knowledge of PowerBI

• Practical Knowledge in ServiceNow Performance Analytics advantageous

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Practical knowledge of Microsoft Visio is advantageous

• Ability to create ad-hoc ServiceNow reports to demonstrate theory/risk/finding

• Build/maintain relationships with key stakeholders

• Identify innovative ways to increase IT Availability/Stability

• Creating monthly metric and performance reports

• Proven experience as a business analyst

• Ability to handle multiple deliverables in a fast-paced environment

• Excellent problem-solving and analytical skills

Nice to Haves:

• ITIL Certified would be a plus

Experience LevelSenior Level

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