Business Analyst

9 hours ago


INDIA PUNE NORTHERN TRUST IN Birlasoft Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Business Analyst (ITSM)

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

  1. About the Job – Business Analyst (ITSM)
  2. Job Title – Business Analyst (ITSM)
  3. Location: Pune
  4. Educational Background – BE/Btech
  5. Key Responsibilities –

We are looking to hire a Senior Business Analyst with an ITSM Incident Management / Problem Management background.

Qualifications:
Required Skills and Abilities:

• 7+ years of Business Analyst experience

• 3-5 years of Incident Management experience

• 3-5 years of Problem Management experience

• Bachelor's degree in business, accounting, IT or any related field

Must have skills: EXCELLENT Communication skills

• Communicating ideas and viewpoints to executives and senior management

• Acting as a liaison between business and IT groups.

• Practical knowledge of ServiceNow reports/reporting

• Practical Knowledge of PowerBI

• Practical Knowledge in ServiceNow Performance Analytics advantageous

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Practical knowledge of Microsoft Visio is advantageous

• Ability to create ad-hoc ServiceNow reports to demonstrate theory/risk/finding

• Build/maintain relationships with key stakeholders

• Identify innovative ways to increase IT Availability/Stability

• Creating monthly metric and performance reports

• Proven experience as a business analyst

• Ability to handle multiple deliverables in a fast-paced environment

• Excellent problem-solving and analytical skills

Nice to Haves:

• ITIL Certified would be a plus

Experience LevelSenior Level

  • Thrissur, India GramPro Business Services Pvt. Ltd. Full time

    Job Description Job Title : Lead Business Analyst Years of Experience : 8-12 years Major Responsibilities: - Lead Business Analysis Activities Guide and oversee the work of business analysts across multiple projects and ensure alignment with business goals. - Mentorship and Guidance Mentor junior business analysts and contribute to best practices and...

  • Business Analyst

    3 weeks ago


    Pune, India E-QL BUSINESS SOLUTIONS PVT. LTD. Full time

    Job profile: Company works on various IT / Software / Hardware / Non IT projects, Document Management & Digitization projects. As Business Analyst, your job profile includes working on various IT / Software / Hardware / Non IT Projects. It includes strategic planning, functional on field project management, business lead development, internet research,...

  • Business Analyst

    2 weeks ago


    Pune, India ACCA Careers Full time

    Job Description Job Description Purpose of the role To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. Accountabilities - Identification and analysis of business problems and client requirements that require change within the...

  • Business Analyst

    3 weeks ago


    Pune, India Barclays Full time

    Job Description Join us as a Business Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role,...


  • Pune, India Deutsche Bank Full time

    Job Description Business Functional Analyst, AS Position Overview Job Title: Business Functional Analyst, AS Location: Pune, India Role Description - As part of our global team, you will work business SMEs, Product owners, Technical teams as a Business Functional Analyst. - The Lead Business Functional Analyst is responsible for analyzing the...


  • Thrissur, Kerala, India, Kerala GramPro Business Services Pvt. Ltd. Full time

    Job Title : Lead Business AnalystYears of Experience : 8-12 yearsMajor Responsibilities:Lead Business Analysis Activities – Guide and oversee the work of business analysts across multiple projects and ensure alignment with business goals.Mentorship and Guidance – Mentor junior business analysts and contribute to best practices and standards for business...

  • Business Analyst

    1 week ago


    Pune, Maharashtra, India, Maharashtra InfoCepts Full time

    Job Title: Business Analyst (Luxury Fashion Retail Domain)Purpose of the Position:This position involves performing feasibility and impact assessments, reviewing documentation to ensure conformity to methods, designs, and standards, and achieving economies of scale during the support phase. As a senior Business Analyst you will also be responsible for...


  • Thrissur, Kerala, India, Kerala GramPro Business Services Pvt. Ltd. Full time

    NB "Banking domain experience is Mandatory for this role"Job Title : Lead Business AnalystYears of Experience : 7-12 yearsMajor Responsibilities:Lead Business Analysis Activities – Guide and oversee the work of business analysts across multiple projects and ensure alignment with business goals.Mentorship and Guidance – Mentor junior business analysts and...


  • Pune, India Deutsche Bank Full time

    Job Description Position Overview Job Title: Business Functional Analyst, AS Location: Pune, India Role Description - As part of our global team, you will work business SMEs, Product owners, Technical teams as a Business Functional Analyst. - The Lead Business Functional Analyst is responsible for analyzing the requirements and requests from the Documentary...

  • Business Analyst

    1 week ago


    Anywhere in India/Multiple Locations MARKTINE TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Business Analyst SAP Hybris Commerce We are seeking an experienced Business Analyst with expertise in SAP Hybris to join a project starting 22nd September. Immediate availability is required.Position : Business Analyst SAP Hybris.Shift : IST 3 PM 12 AM.Location : Remote.Role Type : Contract (Freelancing).Role Overview : The SAP Hybris eCommerce...