Hotel Receptionist

Job Description:

Job Title: Front Office Executive

Industry: Motel / Hospitality

Location: Siliguri

Experience Required: 1–3 years (Freshers with good communication skills may also apply)

Employment Type: Full-time

About the Role

We are seeking a professional and customer-oriented Front Office Executive to manage front desk operations at our motel. This role demands multitasking skills, a pleasant personality, and the ability to handle multiple responsibilities ranging from guest check-ins/check-outs to reservation management and guest satisfaction.

Key Responsibilities

Front Desk & Guest Handling

• Greet and welcome guests warmly upon arrival.
• Manage check-in/check-out processes efficiently.
• Handle guest inquiries, complaints, and requests promptly and courteously.
• Maintain an updated knowledge of motel facilities, services, promotions, and local attractions.

Reservations & Booking Management

• Manage walk-in, online, and telephone reservations.
• Coordinate with OTAs (Online Travel Agencies), travel partners, and vendors for booking promotions.
• Maintain accurate room availability status and update systems accordingly.

Administration & Coordination

• Maintain proper guest records, billing, and payments.
• Coordinate with housekeeping, kitchen, and operations teams to ensure smooth guest experience.
• Manage daily reports (occupancy, revenue, guest feedback, etc.).
• Assist in vendor coordination for motel promotions and local tie-ups.

Customer Service Excellence

• Resolve guest issues with professionalism and empathy.
• Upsell motel services (food, events, tour packages, etc.) to enhance guest experience.
• Ensure guest satisfaction and encourage repeat bookings.

Key Skills & Competencies

• Excellent communication (verbal & written) and interpersonal skills.
• Strong organizational and multi-tasking abilities.
• Good knowledge of front office systems/software (MS Office, PMS, OTA portals).
• Customer-focused with problem-solving abilities.
• Ability to work under pressure and in a fast-paced environment.
• Pleasant personality, grooming standards, and hospitality etiquette.

Qualifications

• Graduate/Diploma in Hospitality Management, Hotel Administration, or related field preferred.
• 1–3 years of experience in front office/guest handling role (motel/hotel/resort).
• Freshers with strong communication and a passion for hospitality are encouraged to apply.

Growth & Benefits

• Opportunity to work in a growing hospitality chain.
• Exposure to multi-functional motel operations.
• Competitive salary.
• Training & career development support.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person