
Assistant Manager
1 week ago
Job PurposeThis position is open with Bajaj Finance ltd- Culture Anchor:Work Hard - Consistently puts in effort
- plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity
- Duties and Responsibilities
- To deep dive & analyze current customer grievances by checking samples of each complaint types
- Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint types
- Recommend & execute the solutions through System changes (Validations Incorporation), Data curing / cleansing process set up (Data Enrichment Framework), Training (People Enhancement), Process change/ improvements (SOP changes)
- Ensure implementation in collaboration with individual businesses, COEs, & Technology team
- Ongoing Monitoring of solutions implemented through Regular Exception Reports/ Control Charts, Sample Quality Checks, Internal Audit Framework
- Detailed RCA sharing with the SMT team/PMO team/Business Teams & discussion on proposed solutions
- Making follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented & further tracking
- Required Qualifications and Experience
- Graduate Degree, 3-5 years experience in lending business Customer Service/ Operations Processes
- Hands-on expertise on SFDC/Finnone/CRM
- Applicant should be well versed with various MS Excel knowledge
- High degree of passion and self-belief
- Collaborative work style to engage with peers & colleagues in other functions across the company
- Exceptionally high motivational levels and a self-starter
- Should have good written and verbal communication s
- Should possess the below sets: Team Management s, Relationship Management s, Excellent Communication & Interpersonal s, Negotiation s & influencing s, Analytical & Problem Solving s
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