Sr Associate

2 weeks ago

Mumbai, Maharashtra, India Outpace Consulting Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

We Are Hiring for Leading ITES Company In Mumbai for Customer Support

Please go through the JD and Apply. We shall call back the relevant profiles.

Key Highlights :


Grads with Min 1 Year Exp in International BPO

Salary Range (CTC) : 6 LPA

Excellent Communication Skills Required


Whatsapp Your CV :

HR Anushtha @

Responsibilities:

  • Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
  • Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
  • Problem-Solving: Identifying the root cause of problems and implementing solutions.
  • Documentation: Keeping records of customer interactions, issues, and solutions.
  • Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
  • Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
  • Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
  • Teamwork: Collaborating with other support team members and internal departments.
  • Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

  • Technical Skills: Proficiency in computer systems, software, and hardware.
  • Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
  • Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
  • Communication Skills: Clear and concise communication, both written and verbal.
  • Technical Documentation: Ability to create and maintain technical documentation.
  • Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
  • Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
  • Analytical Skills: Ability to analyze technical problems and identify root causes.
  • Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

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