Operations Executive in Delhi
23 hours ago
Operations Executive – Demand Operations
We are seeking a dynamic Operations Executive to strengthen our demand-side operations. This role sits at the core of Kapable's growth engine, ensuring seamless lead management, optimized CRM workflows, actionable reporting, and cross-functional alignment. You will be the bridge between data, process, and execution, driving operational excellence while enabling the sales team to focus on closing.
Key Responsibilities
- Lead Lifecycle Management – Oversee the complete journey of leads, from acquisition to conversion, ensuring accuracy, timely follow-ups, and zero leakages.
- CRM & HubSpot Ownership – Maintain, optimize, and audit CRM workflows; monitor pipelines; ensure data hygiene and system efficiency.
- Operational Audits – Conduct regular checks on lead records, workflows, and dashboards to spot gaps, improve compliance, and maintain reporting integrity.
- Outbound & Cold Lead Engagement – Support demand creation by reaching out to cold or dormant leads and reactivating interest through structured workflows.
- Communication Strategy Support – Collaborate with sales and marketing to design, test, and refine lead communications across touchpoints.
- Cross-Functional Collaboration – Partner with sales, marketing, and product teams to streamline processes, align goals, and improve lead handling.
- Demand-Side Reporting – Build trackers, schedules, and operational frameworks for daily, weekly, and monthly reviews.
- Insight-Driven Improvements – Use analytics and performance dashboards to identify trends, optimize workflows, and recommend process innovations.
- Point of Contact for Ops Queries – Resolve lead-related issues, data gaps, and escalations quickly and effectively.
- Stakeholder Communication – Share timely updates, process changes, and performance reports with internal stakeholders.
Requirements
- Excellent communication and collaboration skills; able to influence across teams.
- Highly organized, detail-oriented, and comfortable managing multiple priorities.
- Strong analytical and problem-solving skills with a data-driven approach.
- Hands-on experience with HubSpot (or similar CRMs); proficiency in Google Suite.
- Prior experience in operations, sales ops, or CRM management is a plus.
Why Join Us?
This role is more than execution — it's about building systems, spotting opportunities, and driving growth. You'll get exposure to cross-functional strategy, work closely with leadership, and directly impact the way Kapable scales.
About Company: At Kapable, our mission is to help learners elevate their capabilities. We help business owners and working professionals in mid and senior-level roles become thought leaders and confident communicators through our customized career acceleration programs. Today, we are privileged to have crafted learning journeys for thousands of students across 40 cities in India & 10+ countries internationally. For that, we need people who have the right blend of skills, passion & purpose.
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