Supplier Relationship Manager

Manager - SRM COE

Job Description

Title Supplier Relationship Manager

Department Procurement

Location Gurgaon, India

Reports To Head of Supplier Relationship Manager

Level Grade 5

We are proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.

About the team

Fidelity International's Global Procurement function provides Source to Pay and Third Party Risk Management services to FIL colleagues globally. It comprises approximately 95 colleagues, based across UK, India, Continental Europe, and Asia Pacific, overseeing spend of ~$700m in 26 countries.

The existing SRM function is established to ensure alignment and a drive best practice supplier relationship management across all FIL supplier management activity globally.

The SRM will be part of a global team covering UK / Ireland / India, forming a broader community with ~6 colleagues in Gurgaon who will undertake common supplier management tasks and providing CoE support.

The SRM will demonstrate behaviours which meet FIL's core values, evidence an ability to work collaboratively across FIL, and role model leadership on key programmes such as ESG.

About the role
The SRM will ensure that business stakeholders manage suppliers in line with risk appetite, optimising post-contract value, and developing a transparently sustainable supply base.

The role holder will collaborate closely with senior stakeholders from across FIL to establish broad internal stakeholder relationships, drive value from, and manage risk across the supplier portfolio. These stakeholders include but are not limited to: senior executives across FIL; Supplier Relationship Managers (SRMs) across FIL; Supplier Risk Oversight (Procurement 2LoD function); Senior Procurement Category leaders; and risk partners across FIL.

The SRM will be use experience of supplier risk and relationship management to create clear supplier strategies (commercial, contractual and risk) for a defined element of the supplier portfolio, and will ensure the requirements contractual obligations, Procurement policy, and business unit objectives are met and evidenced in regular routines.

About you

• Previous experience as a Supplier Relationship Manager is essential, with at least 3 years SRM FS experience desired.
• Experience of working within an Enterprise Risk Management framework model, with knowledge of the 3LoD model.
• It is essential the role holder demonstrate behaviours aligned to FIL's Values and Behaviours.
• It is desirable for the role holder to have sound knowledge of key global regulations pertaining to Outsourcing and controls.
• Commercial awareness and ability to partner with Procurement to negotiate fees and contracts.
• Enthusiastic, self-driven and with a high level of self-motivation to overcome obstacles and a strong desire to make things happen.
• Strong personal presence, excellent interpersonal and communication skills, ability to establish a successful rapport, communicate and influence at all levels.
• Excellent organisational skills, presentation of reports and attention to detail.
• Strong decision-making skills.
• Ability to be flexible and responsive to a constantly changing environment.

Feel rewarded

For starters, we will offer you a comprehensive benefits package. We will value your wellbeing and support your development. And we will be as flexible as we can about where and when you work – finding a balance that works for all of us. It is all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit