Salesforce QA Automation

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce QA Automation to join our team in Noida, Uttar Pradesh, India.

We are seeking a highly skilled
Salesforce QA Engineer
with strong expertise in automation testing using the
Karate framework
. The ideal candidate will have hands-on experience in
Salesforce Service Cloud, Omni-Channel, Case Routing, CTI flow, and Agentforce
, along with a proven track record in testing
integrations and workflows
within Salesforce. This role requires strong analytical skills, attention to detail, and the ability to ensure the highest quality of Salesforce implementations.

*Key Responsibilities*

• Design, develop, and maintain automation test scripts using the Karate framework for Salesforce applications.
• Perform functional, integration, and regression testing across Salesforce Service Cloud features including Omni-Channel, Case Routing, CTI integrations, and Agentforce.
• Validate end-to-end business processes, API integrations, and system workflows.
• Write, review, and execute manual and automated test cases/scripts based on business requirements.
• Collaborate closely with developers, business analysts, and product owners to understand requirements and ensure full test coverage.
• Document and track defects using JIRA and provide detailed bug reports.
• Manage test cases and results using TestRail (or similar test management tools).
• Participate in QA planning, strategy discussions, and release readiness reviews.
• Ensure compliance with quality standards and best practices for Salesforce testing.

*Required Skills & Qualifications*

• 3–6 years of QA experience with a strong focus on Salesforce applications.
• Hands-on experience with Karate framework for automation testing.
• Strong knowledge of Salesforce Service Cloud modules including Omni-Channel, Case Routing, CTI flow, and Agentforce.
• Experience testing Salesforce integrations (API, middleware, third-party apps).
• Proficiency in writing, reviewing, and executing test scripts (manual & automated).
• Familiarity with Agile methodologies, sprint planning, and defect triage.
• Strong experience with JIRA, TestRail, or equivalent tools for defect tracking and test management.

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

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