Tele Calling Executive

2 days ago

Greater Noida, Uttar Pradesh, India SOUVENIR PUBLISHERS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Job Description: Telecalling Executive – Payment Follow-up (Publishing Company)

Position: Telecalling Executive – Payment Reminder

Department: Sales Support

Industry: Publishing

Location: Greater Noida

Employment Type: Full-time

Role Overview

We are seeking a responsible and proactive Telecalling Executive to handle payment reminders and follow-ups for clients in our publishing business. The role involves coordinating with schools, distributors, vendors, and clients to ensure timely collection of outstanding payments and maintaining accurate records.

Key Responsibilities

  • Make outbound calls to clients for payment reminders and follow-up on outstanding dues.
  • Share invoice details, payment links, account numbers, and resolve basic payment-related queries.
  • Track overdue accounts and maintain an updated follow-up sheet.
  • Coordinate with the Accounts and Sales teams for collection status.
  • Send emails/WhatsApp reminders for pending payments when needed.
  • Maintain professional communication and build positive client relations.
  • Escalate delayed or disputed payments to the accounts team.
  • Update CRM or Excel sheets with daily call reports and payment status.
  • Ensure timely follow-ups until payment closure.

Required Skills

  • Excellent communication and polite telephone etiquette.
  • Strong follow-up and persuasion skills without being aggressive.
  • Basic understanding of billing, invoices, and payment terms.
  • Good command over MS Excel and record keeping.
  • Ability to handle customer queries and maintain professionalism.
  • Time management and ability to work independently.

Qualifications

  • Minimum 12th Pass / Graduate (Preferred).
  • Experience in telecalling, payment follow-up, or customer service is an added advantage.
  • Familiarity with publishing industry workflow is a plus.

Salary & Benefits

  • Competitive salary + monthly incentives for achieving collection targets.
  • Professional and friendly work environment.
  • Growth opportunities in accounts or sales coordination.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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